Technical Support Specialist

CD Projekt; Województwo mazowieckie; Hybrid; PLN 103,000 - 142,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Annual health screenings

Onsite gym and wellness facilities

Relocation package

Job summary

CD Projekt in Warsaw, Poland, is seeking a Technical Support Specialist who enjoys solving problems and helping players get the most from our games. You will work with players to resolve technical and gameplay issues, analyze complex cases, and turn feedback into insights for teams across the studio.

You’ll collaborate with development, legal, and communications to share insights, improve processes, and guide less-experienced colleagues while maintaining strong documentation and knowledge

Qualifications

• Experience in technical support or gaming communities.
• Ability to investigate issues and translate feedback into improvements.
• Strong communication and collaboration across teams.

Responsibilities

• Support players with technical and gameplay issues, including complex cases.
• Investigate problems using internal tools, docs, testing, and research.
• Identify trends, document high-impact issues, and escalate when needed.
• Develop and improve troubleshooting content and team workflows.
• Collaborate with development, legal, and communications teams to resolve player issues.
• Share knowledge and guide less experienced teammates.
• Manage workload with high standards of communication and documentation.
• Continuously expand knowledge of games, platforms, tools, and processes.

Skills

Problem solving

Analytical thinking

Teamwork

Clear communication

Tools

Ticketing systems

Bug-tracking tools

Game testing

Job description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Our Technical Support team helps connect player experiences with the teams working on our games. We support players, investigate reported issues, and turn player feedback into relevant insights for teams across the studio. We're looking for a Technical Support Specialist who enjoys solving problems, digging into technical challenges, and helping players get the most out of their gaming experience.

In this role, you'll work directly with players to resolve technical and gameplay-related issues, investigate complex cases, and identify trends that help us better understand the challenges our community faces. You'll also collaborate with teams across the studio, turning player feedback and your findings into valuable insights that support improvements to our games and the overall player experience.

We're looking for someone who's curious, analytical, and comfortable tackling unfamiliar problems. You'll thrive in this role if you enjoy investigating how things work, asking the right questions, and finding practical solutions. Clear communication, teamwork, and a willingness to learn are just as important as technical knowledge.

Daily responsibilities

• Supporting players with a wide range of technical and gameplay-related issues, including complex cases that require deeper investigation.
• Investigating reported problems using internal tools, documentation, testing, and independent research.
• Identifying recurring issues, emerging trends, and high-impact problems, and ensuring they're properly documented, prioritised, and escalated.
• Developing and improving troubleshooting solutions, internal knowledge resources, player-facing support content, and team workflows.
• Collaborating with teams across the studio, including development, legal, and communications, to share insights and help resolve player issues.
• Sharing knowledge, providing guidance, and supporting less experienced team members with challenging cases.
• Managing your workload effectively while maintaining high standards of communication and documentation.
• Continuously expanding your knowledge of our games, platforms, tools, and internal processes.
• Bringing CD PROJEKT RED's values into your everyday work and collaboration.

Nice to have

• Experience with ticketing systems, bug-tracking tools, game testing, modding, moderation, or supporting players in gaming communities.
• Knowledge of additional languages, particularly French, German, Spanish, Brazilian Portuguese, Chinese, or Eastern European languages.

Working mode

• In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required.

Relocation Support

• Relocation package — flight ticket, company apartment for your first month, relocating your pet and family, shipping your belongings.
• Relocation assistance — processing your legalization operations for you and tax settlements — all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.
• Paid Leave — from 20 to 26 days of holiday per year, and paid sick leave.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

Estimated pay rangefor this position: 9200- 12 700 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications.
Type of contract:Employment Contract ("Umowa o pracę").