Gaming Tech Support Specialist: Relocation to Warsaw

CD Projekt; Województwo mazowieckie; Híbrido; PLN 103.000 - 142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical healthcare

Life insurance

Annual health screenings

Onsite gym and wellness facilities

Relocation package

Descripción de la vacante

CD Projekt in Warsaw, Poland, is seeking a Technical Support Specialist who enjoys solving problems and helping players get the most from our games. You will work with players to resolve technical and gameplay issues, analyze complex cases, and turn feedback into insights for teams across the studio.

You’ll collaborate with development, legal, and communications to share insights, improve processes, and guide less-experienced colleagues while maintaining strong documentation and knowledge

Formación

• Experience in technical support or gaming communities.
• Ability to investigate issues and translate feedback into improvements.
• Strong communication and collaboration across teams.

Responsabilidades

• Support players with technical and gameplay issues, including complex cases.
• Investigate problems using internal tools, docs, testing, and research.
• Identify trends, document high-impact issues, and escalate when needed.
• Develop and improve troubleshooting content and team workflows.
• Collaborate with development, legal, and communications teams to resolve player issues.
• Share knowledge and guide less experienced teammates.
• Manage workload with high standards of communication and documentation.
• Continuously expand knowledge of games, platforms, tools, and processes.

Conocimientos

Problem solving

Analytical thinking

Teamwork

Clear communication

Herramientas

Ticketing systems

Bug-tracking tools

Game testing

Descripción del empleo

CD Projekt in Warsaw, Poland, is seeking a Technical Support Specialist who enjoys solving problems and helping players get the most from our games. You will work with players to resolve technical and gameplay issues, analyze complex cases, and turn feedback into insights for teams across the studio.

You’ll collaborate with development, legal, and communications to share insights, improve processes, and guide less-experienced colleagues while maintaining strong documentation and knowledge