DevOps Support Engineer for Game Development

Game Companies; Województwo mazowieckie; On-site; PLN 106,000 - 187,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Annual screenings

Psychological care

Sports card

RED Parents Network

RED Summer Camp for Kids

Welcome pack

Trainings and courses

Cafeteria platform benefits

Gifts for newborn rebels

Dog-friendly office

Social events

No dress code

Job summary

CD PROJEKT RED is seeking a Developer Support Specialist to help our development teams get the most out of DevOps tools, pipelines and services used in our AAA games.

You will be the first point of contact for developers needing help with our DevOps services and build processes, resolving day-to-day technical issues, guiding users through our tools, and collaborating with the DevOps team on more complex problems.

Qualifications

• Min. 3 years experience in technical support within DevOps, game development, or software engineering environment.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Troubleshooting and problem-solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure

Responsibilities

• Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking
• Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Skills

DevOps experience

Game development

Software engineering

Troubleshooting

Communication skills

Documentation

User-focused support

Tools

Perforce/Git

CI/CD pipelines

Ticketing systems

Job description

CD PROJEKT RED is seeking a Developer Support Specialist to help our development teams get the most out of DevOps tools, pipelines and services used in our AAA games.

You will be the first point of contact for developers needing help with our DevOps services and build processes, resolving day-to-day technical issues, guiding users through our tools, and collaborating with the DevOps team on more complex problems.