Junior Gaming Tech Support Specialist – Player Advocate

CD Projekt; Warszawa; Híbrido; PLN 60.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Annual screenings

Mental health support

Gym access

Polish language lessons

Descripción de la vacante

CD PROJEKT RED in Warsaw is seeking a Junior Technical Support Specialist who enjoys games and helping others. You will assist players with technical and gameplay issues, document findings, and share insights with development teams. A curiosity-driven, collaborative communicator thrives here.

You’ll work in a hybrid in-office setup, supporting players across our titles while continually expanding knowledge of our games and tools. Relocation is required.

Formación

• At least 1 year of experience in customer-facing roles.
• Very good English communication skills, both written and spoken.
• Good analytical and problem-solving skills with curiosity to investigate unfamiliar issues.
• Strong interest in video games and understanding of player experiences.
• Attention to detail and ability to document information clearly.
• Ability to collaborate, ask questions, and use feedback to improve work.
• Good organisational skills and ability to manage recurring tasks.

Responsabilidades

• Respond to player reports and provide clear, helpful troubleshooting guidance.
• Investigate technical and gameplay-related issues using available docs, internal tools, testing, and research.
• Identify recurring issues and patterns, categorise, prioritise, document, and escalate as needed.
• Help develop and improve troubleshooting solutions and player-facing content.
• Collaborate with other teams to share relevant information.
• Organise workload with clear communication and accurate documentation.
• Expand knowledge of games, platforms, tools, and involved teams.

Conocimientos

Customer-facing experience

English communication

Analytical problem-solving

Curiosity/investigation

Video game knowledge

Attention to detail

Collaboration

Organisational skills

Herramientas

Ticketing systems

Bug-tracking tools

Game testing tools

Descripción del empleo

CD PROJEKT RED in Warsaw is seeking a Junior Technical Support Specialist who enjoys games and helping others. You will assist players with technical and gameplay issues, document findings, and share insights with development teams. A curiosity-driven, collaborative communicator thrives here.

You’ll work in a hybrid in-office setup, supporting players across our titles while continually expanding knowledge of our games and tools. Relocation is required.