CX Ops Project Manager – Hybrid (Kraków, 2–10 PM CET)

Speedrun Talent Network; Kraków; Hybrid; PLN 94,000 - 117,000; Full time

Benefits offered by this job

Competitive pay

Private healthcare (LuxMed)

Relocation package within Poland

Laptop and work equipment provided

Office in Kraków city centre

Job summary

SpotOn is hiring a Project Manager in Kraków to lead end-to-end initiatives within the Client Experience organization. You will define scope, timelines, deliverables, and maintain roadmaps while reporting progress to stakeholders.

The role requires strong organizational skills and the ability to manage multiple projects with a data-driven mindset. Willing to work from our Kraków office three days a week and to operate the afternoon shift CET 14:00–22:00.

Qualifications

• 3+ years of management experience, preferably in a Customer Experience environment.
• Willing to come into Kraków office 3 times per week.
• Willing to work the afternoon shift (2 PM to 10 PM CET).
• Ability to analyze data and translate insights into actionable improvements.
• Proficiency in project management tools (Asana, Jira, Monday.com, Smartsheet, Confluence).
• Strong communication skills with the ability to influence stakeholders at all levels.
• Self-starter with a problem-solving mindset and ownership.
• PMP, CAPM, or Agile/Scrum certification is a plus.
• Experience in SaaS, Fintech, or customer support.
• Comfortable working with Salesforce or comparable platforms.

Responsibilities

• Lead end-to-end project execution for initiatives impacting client experience, ensuring timely delivery.
• Define project scope, timelines, and deliverables aligned with business objectives.
• Develop and maintain project documentation including roadmaps, status reports, and risk assessments.
• Track and report on key project KPIs such as milestone adherence and efficiency improvements.
• Identify and implement process enhancements to improve client experience efficiency and resolution times.
• Work with leadership to analyze pain points and develop scalable solutions.
• Ensure new processes align with SpotOn’s values of agility, ownership, and collaboration.
• Partner with Client Experience, Product, Engineering to drive alignment on goals.
• Facilitate cross-functional meetings and training for smooth adoption of changes.
• Develop and execute communication plans to ensure stakeholder buy-in.
• Proactively identify risks and implement mitigation strategies.

Skills

Project management

Data analysis

Communication

Stakeholder management

Self-starter

Education

PMP or CAPM certification

Tools

Asana

Jira

Monday.com

Smartsheet

Confluence

Job description

SpotOn is hiring a Project Manager in Kraków to lead end-to-end initiatives within the Client Experience organization. You will define scope, timelines, deliverables, and maintain roadmaps while reporting progress to stakeholders.

The role requires strong organizational skills and the ability to manage multiple projects with a data-driven mindset. Willing to work from our Kraków office three days a week and to operate the afternoon shift CET 14:00–22:00.