Content Moderation Team Lead — 24/7 Shifts & Growth

Cognizant Technology Solutions Corporation; Kraków; On-site; PLN 150,000 - 230,000; Full time

Benefits offered by this job

Multisport Card

Private medical healthcare including 


Life insurance

Cafeteria benefits

Gaming and wellness space at office

Language courses

Job summary

Cognizant Technology Solutions Corporation is seeking a Team Leader for our Content Moderation group in Kraków. You will lead a 24/7 shift team, mentor staff, and ensure SLAs are met while maintaining quality in dynamic moderation workflows.

The role requires strong English communication, willingness to work evenings/nights/weekends, and experience supervising projects with measurable outcomes. An international, open-minded environment and comprehensive training are provided.

Qualifications

• Fluency in English at an advanced level (C1).
• Proficiency in an additional EU language is a plus.
• Willingness to work 24/7 shift patterns including evenings/nights/weekends.
• Knowledge of Content Moderation workflows is beneficial.
• Experience supervising teams and delivering projects with SLAs.
• Strong skills with Google products (Gmail, Calendar, Drive).
• Excellent communication and interpersonal abilities.
• Analytical mindset with strong problem-solving and troubleshooting.
• Ability to exercise mature judgement and structured decision-making.
• Strong organizational and time-management capabilities.
• Neutral mindset toward evaluating varied video content.

Responsibilities

• Lead a high-performing team through a transition to enhance problem-solving, critical thinking, analytics, and technical capabilities.
• Provide mentorship and career development for team members.
• Monitor queues and adjust operations to meet SLAs.
• Implement escalation channels per agreed procedures.
• Influence team strategy through clear communication.
• Manage multiple workflows and teams.
• Plan work schedules to align with 24/7 coverage.
• Collaborate with TLs, QAs, Trainers and SDMs.

Skills

English (C1)

Additional EU language

Shift flexibility

Content moderation workflows

Supervisory experience

Google tools (Gmail/Calendar/Drive)

Communication skills

Analytical problem solving

Structured decision-making

Time management

Attention to detail

Neutral mindset on content

Tools

G Suite (Google Workspace)

Job description

Cognizant Technology Solutions Corporation is seeking a Team Leader for our Content Moderation group in Kraków. You will lead a 24/7 shift team, mentor staff, and ensure SLAs are met while maintaining quality in dynamic moderation workflows.

The role requires strong English communication, willingness to work evenings/nights/weekends, and experience supervising projects with measurable outcomes. An international, open-minded environment and comprehensive training are provided.