Senior Enterprise Tech Support Lead (Hybrid, Krakow)

Cornerstone OnDemand; Kraków; Hybrid; PLN 179.000 - 287.000; Vollzeit

Benefits dieser Stelle

Hybrid work Kraków

Zusammenfassung

Cornerstone OnDemand in Kraków is seeking a Principal Technical Support Specialist for Poland. You will be the single point of contact for Elite accounts, ensuring seamless routing, timezone alignment and backups.

You will lead quarterly/monthly account reviews, deliver health checks on configurations and integrations, monitor renewal risk, escalate into DEEP with full context, and guide training through certification paths and admin coaching.

Qualifikationen

• 4+ years in enterprise technical support or principal tech support.
• Certification track within 90 days, incl. SysAdmin/configuration depth.
• Commercial awareness: understand ARR, entitlements, renewal timeline.
• Strong relationship craft; customers ask for you by name.

Aufgaben

• Serve as single POC for named Elite accounts with timezone-aligned routing and backups.
• Lead Monthly Business Review per account with actions and dates.
• Deliver technical health reviews: configuration, integrations, adoption.
• Monitor renewal-risk radar using iCSAT, case patterns and sentiment trends.
• Escalate issues into DEEP with full context and accurate EIM inputs.
• Guide training: certification paths, feature walkthroughs, admin coaching.

Kenntnisse

Executive communication

Enterprise support

Customer relationship

Account management

Jobbeschreibung

Cornerstone OnDemand in Kraków is seeking a Principal Technical Support Specialist for Poland. You will be the single point of contact for Elite accounts, ensuring seamless routing, timezone alignment and backups.

You will lead quarterly/monthly account reviews, deliver health checks on configurations and integrations, monitor renewal risk, escalate into DEEP with full context, and guide training through certification paths and admin coaching.