Power BI Support Engineer — Evening/Night Shifts (Krakow)

LTM; Kraków; On-site; PLN 100,000 - 145,000; Full time

Job summary

LTM in Krakow, Poland is seeking a Power BI Support Engineer (Data Platform) for an onsite, six-month contract. The role emphasizes handling customer-reported issues, root cause analysis, and collaboration with engineering teams to ensure timely resolutions within SLAs.

The ideal candidate will have strong Power BI and SQL skills, excellent communication, and the ability to operate in a fast-paced, customer-first environment with evening and night shifts.

Qualifications

• Strong experience in technical support and infrastructure support.
• Proficient with Power BI Desktop, Service, gateways, and administration.
• Skilled in SQL querying, analysis, and data validation.
• Excellent written and verbal communication with customers.

Responsibilities

• Provide technical support for Power BI, SQL, and infrastructure issues.
• Analyze, troubleshoot, and resolve incidents within SLAs.
• Perform root cause analysis and suggest preventive actions.
• Bridge end-users, support, and engineering teams to resolve issues.
• Communicate status updates via email and calls.
• Document details, troubleshooting steps, and knowledge base articles.
• Collaborate with cross-functional teams to improve support processes.

Skills

Power BI

SQL

Customer support

Root cause analysis

Communication

Troubleshooting

Documentation

Job description

LTM in Krakow, Poland is seeking a Power BI Support Engineer (Data Platform) for an onsite, six-month contract. The role emphasizes handling customer-reported issues, root cause analysis, and collaboration with engineering teams to ensure timely resolutions within SLAs.

The ideal candidate will have strong Power BI and SQL skills, excellent communication, and the ability to operate in a fast-paced, customer-first environment with evening and night shifts.