Technical Support Engineer — AP Automation & SaaS

Medius AB; Polska; Hybrid; PLN 145,000 - 167,000; Full time

Benefits offered by this job

MyBenefit Program

Private Healthcare

Life Inssurance

B-Day Off

Training Budget

Summer & Winter Parties

Team Events

Job summary

Medius AB is seeking a Technical Support Engineer to join our Cracow-based team, supporting AP Automation, Capture, and Procurement applications. You will work with R&D, L1 Support, and Consulting to resolve complex issues and help improve processes and systems globally.

Ideal candidates communicate in Polish and English, enjoy solving technical problems, and thrive in a collaborative, fast-paced cloud environment, with opportunities for growth and cross-team learning.

Qualifications

• Willingness to learn new tools and technologies.
• Proficiency in Polish and English (spoken and written).
• Solid general understanding of technology.
• Experience with SQL, XML, and JSON.
• Strong analytical mindset.

Responsibilities

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Skills

Analytical mindset

Problem solving

Attention to detail

Customer focus

Willingness to learn

Tools

SQL

XML

JSON

Job description

Medius AB is seeking a Technical Support Engineer to join our Cracow-based team, supporting AP Automation, Capture, and Procurement applications. You will work with R&D, L1 Support, and Consulting to resolve complex issues and help improve processes and systems globally.

Ideal candidates communicate in Polish and English, enjoy solving technical problems, and thrive in a collaborative, fast-paced cloud environment, with opportunities for growth and cross-team learning.