AP Automation Support Engineer

Medius; Kraków; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Well-being perks: MyBenefit Program

Private Healthcare

Life Insurance

Birthday off

Training Budget

Team Events

Job summary

Medius is seeking a Technical Support Engineer to join the Cracow-based team. You will support and troubleshoot Medius Suite applications focused on AP automation, capture, and procurement, working with R&D, L1 Support, and Consulting to resolve complex issues and improve processes.

Ideal candidates are bilingual in Polish and English, comfortable in technical environments, and eager to grow with a global cloud-based spend management leader.

Qualifications

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth.
• Proficiency in both Polish and English (spoken and written).
• Solid general understanding of technology and comfort with working in technical environments.
• Experience working with SQL, XML, and JSON.
• Strong analytical mindset with the ability to identify root causes of technical problems.
• Ability to solve complex problems and provide clear, actionable solutions.
• Keen eye for detail, especially when diagnosing technical issues.
• Focus on customer satisfaction and delivering clear, effective support.

Responsibilities

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems with clear explanations and timely resolutions.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to improvements.
• Maintaining clear documentation of support cases, resolutions, and technical details to aid future troubleshooting.

Skills

Polish proficiency

English proficiency

Technical mindset

SQL

XML

JSON

Customer-focused

Problem solving

Tools

REST API

SaaS platforms

ERP familiarity

D365FO

D365BC

SAP

OCR

Job description

Medius is seeking a Technical Support Engineer to join the Cracow-based team. You will support and troubleshoot Medius Suite applications focused on AP automation, capture, and procurement, working with R&D, L1 Support, and Consulting to resolve complex issues and improve processes.

Ideal candidates are bilingual in Polish and English, comfortable in technical environments, and eager to grow with a global cloud-based spend management leader.