Technical Support Engineer

Persistent Systems; Katowice; On-site; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Accessible office

Job summary

Persistent Systems is seeking an experienced EUC support specialist for onsite office-based work. You will diagnose hardware, software, and network issues, manage Windows and Mac environments, and support JAMF/Intune/MDM tools while ensuring high availability of end-user systems.

You will collaborate with IT teams, coordinate with vendors, and participate in incident management. The role emphasizes reliability, documentation, and proactive improvement in a dynamic, hybrid-friendly setting.

Qualifications

• 5+ years in desktop or IT support.
• Detail oriented; follow and/or establish policies and procedures.
• Good problem-solving and initiative.
• Excellent communication with internal customers.
• Ability to manage multiple projects and priorities.

Responsibilities

• Provide on-site and remote technical support to colleagues.
• Diagnose and troubleshoot software, hardware and network issues.
• Monitor and maintain desktops, laptops, and OS configurations.
• Administer JAMF, Intune, and MDM related tasks.
• Maintain security, backups, and incident logs.
• Document knowledge and support activity for future reference.

Skills

5+ years experience

Detail oriented

Problem solving

Communication skills

Organizational skills

Tools

JAMF

Intune

MDM

Windows

macOS

LAN/WAN

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE…® Assessment 2025

About Position and details:

• Role: EUC support
• Mode: Onsite-5days to office
• Job Type: contract/B2b role

EUC -JD

Provide technical support to colleagues, diagnose and troubleshoot technical issues, manage and monitor systems, install, configure, test, and maintain operating systems (MAC, WINDOWS), application software, and system management tools, manage LAN & WAN connectivity services, maintain security, backup, and redundancy strategies, participate in information, budget planning, and operational support systems, and work with vendors and other IT personnel for problem resolution.

Roles and responsibilities:

• Provide technical support to colleagues, on-site and remote. Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged.
• Having reasonable understanding for JAMf and Intune
• Aware about the Windows and MAC OS along with MDM support
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software, and system management tools on desktops and laptops.
• Manage LAN & WAN connectivity services.
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• Proactively ensure the highest levels of systems and infrastructure availability (including maintenance weekend - one Saturday, once a month)
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase efficiency through automation.
• Participate in the design of information, budget planning, and operational support systems.
• Work with vendors and other IT personnel for problem resolution
• Asset management
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage several projects and trouble tickets open issues at one time
• Document all support activity within the IT Incident and Change Management tracking tool.

Skills/qualifications:

• 5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
• Detail oriented; follow and/or establish policies and procedures,
• Passionate about technology and have a willingness to learn new systems and skills.
• Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
• Excellent verbal and written communication skills, capable of working with a variety of internal customers.
• Excellent organizational skills and ability to manage multiple projects and set priorities.

Keeps calm under pressure

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."