Technical Support Engineer - POLAND

Persistent Systems Limited; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Tuition reimbursement

Competitive salary and benefits

Insurance coverage

Job summary

Persistent is seeking a Level 2 (L2) Support Engineer to join our Krakow team, providing second-line support for IBM Planning Analytics (TM1 engine) and Cognos Controller on Cloud. You will resolve model, calculation, data-load, and access incidents within SLA, leveraging ITIL incident handling and FP&A/consolidation knowledge.

The role emphasizes troubleshooting TM1 issues, data-load validation, PAW/Cognos access management, and meticulous documentation, with opportunities for growth within a

Qualifications

• Proficiency in TM1 rules & feeders.
• Experience with TI scripting.
• Familiarity with PAW/PAX.
• Strong knowledge of MDX.
• Basic SQL knowledge.
• Experience in finance domain (FP&A/consolidation).
• Incident Handling experience.

Responsibilities

• Triage and resolve TM1 cube, rule/feeder, and TI process failures.
• Investigate data-load, currency-translation, and reconciliation errors during planning and close cycles.
• Manage user access, security groups, and roles in Planning Analytics Workspace (PAW) and Cognos Controller.
• Document root causes, maintain runbooks, and escalate engine defects to Level 3 (L3) / IBM Support.

Skills

TM1 rules & feeders

TI scripting

PAW/PAX

MDX

SQL

FP&A/consolidation

Incident Handling

Job description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence? Award for AI and Data Excellenceand were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE?�Assessment 2025.

Location: Krakow, POLAND

Years of Experience: 8 to 12 Years

About Position

We are seeking a skilled Level 2 (L2) Support Engineer to join our team, providing second-line support for IBM Planning Analytics (TM1 engine) and Cognos Controller on Cloud. This role is crucial in resolving model, calculation, data-load, and access incidents within the defined Service Level Agreements (SLA). The ideal candidate will have a strong background in financial planning and analysis, along with a solid understanding of ITIL incident handling.

What You'll Do

• Triage and resolve TM1 cube, rule/feeder, and TurboIntegrator (TI) process failures.
• Investigate data-load, currency-translation, and reconciliation errors during planning and close cycles.
• Manage user access, security groups, and roles in Planning Analytics Workspace (PAW) and Cognos Controller.
• Document root causes, maintain runbooks, and escalate engine defects to Level 3 (L3) / IBM Support.

Mandatory Skills

• Proficiency in TM1 rules & feeders
• Experience with TI scripting
• Familiarity with PAW/PAX
• Strong knowledge of MDX
• Basic SQL knowledge
• Experience in finance domain (FP&A/consolidation)
• Incident Handling experience

Preferred Skills

• Experience with cloud-based solutions
• Knowledge of data visualization tools
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Expertise You'll Bring

The successful candidate will bring a wealth of experience in support engineering, particularly in the context of IBM Planning Analytics and Cognos Controller. You will be adept at troubleshooting complex issues, managing user access, and ensuring the smooth operation of financial planning tools. Your ability to document processes and elevate issues effectively will be key to your success in this role.

If you are passionate about technology and finance, and you thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the applicationprocess or at any time during your employment

Let's unleash your full potential at Persistent- persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.