Technical Services Specialist

Ecolab; Województwo wielkopolskie; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Stock purchase program

Lunch subsidy

Sports card

Relocation support

Job summary

Ecolab Textile Care is seeking a customer-focused Technical & Service Specialist to join our team. You will provide service for dosing systems and water & energy equipment, handling inquiries and ensuring high-quality support for industrial laundries.

The role covers Poland and is fully remote with about 80% travel. You will work with Local Engineering Coordinators, Territory Managers and external suppliers to install and start ECOLAB equipment, ensuring reliability and optimal performance.

Qualifications

• Mechanical and/or electrical education with high school diploma or equivalent.
• Proven experience in project handling and resource management.
• Strong customer service skills aligned to service targets.
• Excellent communication and interpersonal abilities.
• Fluent in English and Polish; German is a nice to have.
• Valid driving license (B).
• Willingness to travel up to 80% of working time.

Responsibilities

• The role covers Poland territory.
• The position is fully remote but requires ~80% travel for customer visits.
• Follow safety topics communicated by Local Engineering Coordinator.
• Support maintenance strategy for Water and Energy Equipment and dosing equipment.
• Provide second-level support; escalate when needed.
• Act as a local engineering hotline.
• Plan time for enVision installations with Territory Managers and Champions.
• Set up and install WPI independently (no external support).
• Support ECOLAB equipment improvement initiatives.
• Implement modifications to increase equipment reliability.
• Coordinate emergency visits (second level support).
• Lead know-how transfers to install and startup ECOLAB equipment with external suppliers in projects.

Skills

Mechanical

Electrical

Project management

Customer service

Communication

Problem solving

AutoCAD

MS Office

English

Polish

German (nice to have)

Driving license B

Willingness to travel

Education

High school diploma or equivalent

Tools

AutoCAD

MS Office

Job description

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.

Ecolab Textile Care is committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence!

We are seeking a customer-focused Technical & Service Specialist to join our team in the Textile Care Technical Services Division. In this role, you will be responsible for providing top-notch service and support to our industrial laundries customers, ensuring their needs are met efficiently and effectively. You will be the first point of contact for customers, providing service of dosing systems and water & energy equipment, handling inquiries, resolving issues, and providing information about our devices and services.

What You Will Do:

• The geographical scope of the role covers territory of Poland.
• The position is fully remote but requires approximately 80% availability for customer visits.
• Follow the safety topics communicated by Local Engineering Coordinator.
• Support the maintenance strategy for Water and Energy Equipment as well for dosing equipment.
• Second level support in case of W&E issues. If not solvable to take it one level up.
• Acting as a local engineering hotline.
• Time planning management for enVision installations with Territory Managers and enVision Champions.
• Independent WPI set up and installation (no external support provided).
• Support the Ecolab strategy by improving the ECOLAB equipment.
• Modifications to increase the reliability of our equipment.
• Emergency visit coordination (second level support).
• Key player for knowhow transfers to install and startup Ecolab TCD and W&E equipment installation by external suppliers within a project.

What You Will Need:

• Mechanical and/or electrical educational background (high school diploma or equivalent).
• Proven experience in project handling (controlling internal and external resources).
• Strong customer service skills related to given service targets.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in AutoCAD and MS Office.
• Fluency in English and Polish (German nice to have).
• Driving license B cat.
• Willingness to travel (up to 80% of working time)

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).
• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committee for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
• Social events such as family events and charity auctions.

About Ecolab

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.

Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.