Remote Field Tech & Service Specialist, Textile Care

Ecolab; Województwo wielkopolskie; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Stock purchase program

Lunch subsidy

Sports card

Relocation support

Job summary

Ecolab Textile Care is seeking a customer-focused Technical & Service Specialist to join our team. You will provide service for dosing systems and water & energy equipment, handling inquiries and ensuring high-quality support for industrial laundries.

The role covers Poland and is fully remote with about 80% travel. You will work with Local Engineering Coordinators, Territory Managers and external suppliers to install and start ECOLAB equipment, ensuring reliability and optimal performance.

Qualifications

• Mechanical and/or electrical education with high school diploma or equivalent.
• Proven experience in project handling and resource management.
• Strong customer service skills aligned to service targets.
• Excellent communication and interpersonal abilities.
• Fluent in English and Polish; German is a nice to have.
• Valid driving license (B).
• Willingness to travel up to 80% of working time.

Responsibilities

• The role covers Poland territory.
• The position is fully remote but requires ~80% travel for customer visits.
• Follow safety topics communicated by Local Engineering Coordinator.
• Support maintenance strategy for Water and Energy Equipment and dosing equipment.
• Provide second-level support; escalate when needed.
• Act as a local engineering hotline.
• Plan time for enVision installations with Territory Managers and Champions.
• Set up and install WPI independently (no external support).
• Support ECOLAB equipment improvement initiatives.
• Implement modifications to increase equipment reliability.
• Coordinate emergency visits (second level support).
• Lead know-how transfers to install and startup ECOLAB equipment with external suppliers in projects.

Skills

Mechanical

Electrical

Project management

Customer service

Communication

Problem solving

AutoCAD

MS Office

English

Polish

German (nice to have)

Driving license B

Willingness to travel

Education

High school diploma or equivalent

Tools

AutoCAD

MS Office

Job description

Ecolab Textile Care is seeking a customer-focused Technical & Service Specialist to join our team. You will provide service for dosing systems and water & energy equipment, handling inquiries and ensuring high-quality support for industrial laundries.

The role covers Poland and is fully remote with about 80% travel. You will work with Local Engineering Coordinators, Territory Managers and external suppliers to install and start ECOLAB equipment, ensuring reliability and optimal performance.