Technical Services Specialist

Ecolab; Poznań; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Lunch subsidy

Sport cards

Job summary

Ecolab is seeking a technically skilled and customer-focused Technical & Service Specialist for the Textile Care Technical Services Division in Poland. You will be the first contact for customers, delivering service and support for dosing systems and water & energy equipment, and coordinating installations.

The role requires independent work, strong communication, and a hands-on approach to maintenance and problem solving.

Qualifications

• Mechanical and/or electrical educational background (high school diploma or equivalent).
• Strong customer service skills related to service targets.
• Fluency in English and Polish; German a plus.

Responsibilities

• Provide top-notch service and support to industrial laundries customers.
• Be first point of contact for customers; handle inquiries and issues.
• Support maintenance and installation of Water & Energy Equipment and dosing equipment.
• Act as local engineering hotline and coordinate enVision installations.
• Travel up to 80% within Poland; collaborate with Territory Managers.

Skills

AutoCAD

MS Office

English

Polish

Communication

Problem-solving

Teamwork

Education

Mechanical and/or electrical educational background

Job description

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.

Ecolab Textile Care is committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence!

We are seeking a customer-focused Technical & Service Specialist to join our team in the Textile Care Technical Services Division. In this role, you will be responsible for providing top-notch service and support to our industrial laundries customers, ensuring their needs are met efficiently and effectively. You will be the first point of contact for customers, providing service of dosing systems and water & energy equipment, handling inquiries, resolving issues, and providing information about our devices and services.

What You Will Do:

• The geographical scope of the role covers territory of Poland.
• The position is fully remote but requires approximately 80% availability for customer visits.
• Follow the safety topics communicated by Local Engineering Coordinator.
• Support the maintenance strategy for Water and Energy Equipment as well for dosing equipment.
• Second level support in case of W&E issues. If not solvable to take it one level up.
• Acting as a local engineering hotline.
• Time planning management for enVision installations with Territory Managers and enVision Champions.
• Independent WPI set up and installation (no external support provided).
• Support the Ecolab strategy by improving the ECOLAB equipment.
• Modifications to increase the reliability of our equipment.
• Emergency visit coordination (second level support).
• Key player for knowhow transfers to install and startup Ecolab TCD and W&E equipment installation by external suppliers within a project.

What You Will Need:

• Mechanical and/or electrical educational background (high school diploma or equivalent).
• Proven experience in project handling (controlling internal and external resources).
• Strong customer service skills related to given service targets.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in AutoCAD and MS Office.
• Fluency in English and Polish (German nice to have).
• Driving license B cat.
• Willingness to travel (up to 80% of working time)

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).
• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committee for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
• Social events such as family events and charity auctions.

About Ecolab

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.

Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.