Technical Operations Manager – Junior

SOFTSWISS; Suchy Las; On-site; PLN 50,000 - 75,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental health program

Free English lessons

Language courses

Paid time off

Maternity leave support

Referral rewards

Upskilling & conferences

Job summary

SOFTSWISS is hiring a Junior Technical Operations Manager in Poland to oversee payment workflows and optimize transaction processing. You will handle technical requests from first-line support, implement client payment method customizations, and troubleshoot payment issues while ensuring system efficiency and seamless collaboration with finance and account teams.

Strong knowledge of payment systems, transaction flows, and web architecture is required, with upper-intermediate English and Russian.

Qualifications

• Experience in Fintech/Payments as Operations Manager or 2nd line tech support.
• Clear understanding of how Payment Systems work.
• Strong knowledge of transactions flow.
• Basics of WEB architecture.
• Higher or incomplete higher education, preference for technical universities.
• English and Russian not lower than Upper Intermediate level.
• Knowledge of programming basics (data types, operators, functions).

Responsibilities

• Handle technical operations requests from first line support about transactions issues and payment methods.
• Roll out customization of new Clients Customization Payment Methods on the Client’s website.
• Perform technical troubleshooting about transactions and Payment Methods.
• Maintain the efficiency of payment systems.
• Interact with payment systems.
• Analyze payment issues to identify patterns and report.
• Coordinate with 2nd line, Finance, Account managers, and B2C teams.

Skills

Payments knowledge

2nd line support

Web architecture basics

Programming basics

English & Russian (upper‑intermediate)

Education

Higher education (technical preferred)

Tools

JIRA

Jenkins

GitLab

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values

Purpose of the role:

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key responsibilities:

• Handling technical operations requests from first line support about transactions issues and Payment Methods work

• Roll out a customization of new Clients Customization Payment Methods on the Client’s website

• Technical troubleshooting about transactions and Payment Methods

• Maintaining the efficiency of payment systems

• Interaction with payment systems

• Analysis and identification of patterns in problems with payments with subsequent reporting

• Interaction with related departments (2nd line, Finance, Account managers, B2С)

Required Experience:

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)

• Clear understanding of how the Payment System works

• Strong knowledge of transactions flow

• Knowledge of the basics of WEB architecture

• Higher or incomplete higher education, preference for graduates of technical universities

• English and Russian not lower than Upper Intermediate level

• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

• Experience with JIRA, Jenkins, Gitlab

• Experience with monitoring systems (ELK)

• Understanding of information and application security, SSH, and access credentials

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events