Technical Customer Service Specialist (m/k)

SMA Solar Technology AG; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

SMA Solar Technology AG in Krakow, Poland seeks a Technical Customer Service Specialist (m/k) to provide high-quality technical after-sales support for SMA Service Line, assisting PV installers and professionals. You will follow troubleshooting guides, diagnose issues, and escalate as needed while adhering to company policies and service standards.

Ideal candidates bring electronics/electrical technician background, strong communication, IT skills, and customer-focused attitude to work under

Qualifications

• Experience in one of the following fields: Electronics Technician; Electrician; Electronics Technician for Building System Integration; Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology; Information Electronics Technician; Radio and Television Technician, Mechatronics Technician.
• Basics of electrical engineering: Ohm's law, DC, AC, circuits, components.
• PV/Solar technology and systems: inverters, modules, monitoring & control, storage; e-mobility systems and standards.
• Basic knowledge of mathematics: arithmetic, units, multiples, signs.
• Knowledge of IT systems and programs.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams.
• Salesforce Service CRM & Master Data Record Keeping is a bonus.
• Customer focus and service-oriented attitude.
• Excellent interpersonal and communication skills.
• Ability to communicate on the phone and online with customers and take detailed notes.
• Ability to analyze and solve technical problems and to identify root causes.
• Ability to work under time pressure and stress.

Responsibilities

• Maintains the technical after-sales support of the SMA Service Line and uses communication and troubleshooting skills to support SMA customers (PV installers/professionals).
• Provides technical support on SMA products and customer groups.
• Follows troubleshooting guides and determines resolution or escalation paths.
• Complies with work regulations and company policies.
• Carries out supervisor instructions within the defined work scope.

Skills

Electronics Technician

Electrician

Mechatronics

PV/Solar knowledge

Communication skills

Analytical problem solving

Time management

Tools

Microsoft Office

Teams

Salesforce Service CRM

Job description

Krakow, PL

• owocowe wtorki,

Technical Customer Service Specialist (m/k)

Purpose of the position:

Providing the high-quality technical customer support through the SMA technical after sales support Service Line.

Your role:

• Maintains the technical after sales support of the SMA Service Line and uses communication and troubleshoot-ing skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG
• Provides technical support on several SMA product and customer groups,
• Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path,
• Compliance with the work regulations and company policies and procedures.
• Carrying out other instructions of the supervisor in accordance with the law and within the agreed type of work.

What we require:

• Experience in one of the below fields:
  • Electronics Technician
  • Electrician
  • Electronics Technician for Building System Integration
  • Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology
  • Information Electronics Technician
  • Radio and Television Technician, Mechatronics Technician
• Basics of electrical engineering: Ohm's law, direct current, alternating current, electrical circuits, electrical components,
• PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & control, as also storage,
• and e-mobility systems, standards and normative requirements,
• Basic knowledge of mathematics: Basic arithmetic operations, basic quantities/units, multiples and parts of units, mathematical signs,
• Knowledge of IT systems and programs
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams
• Salesforce Service CRM & Master Data Record Keeping is a bonus
• Customer focus and a service-oriented attitude,
• Excellent interpersonal and communication skills are required,
• Ability to communicate on the phone and online with customers while taking detailed notes is required,
• Ability to analyse and solve technical problems and to protocol these steps,
• Ability to find out the root cause of a failure,
• Ability to work under time pressure and stress.

Ready for your next career move?

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