Technical Customer Service Specialist (m/k)

SMA Solar; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

SMA Magnetics Sp. z o.o. in Kraków is seeking a Technical Customer Service Specialist to deliver high-quality technical support for SMA's Service Line.

You will assist electrical PV installers and professionals, troubleshoot, and document issues with precision. The role requires hands-on experience in electronics or electrical fields, knowledge of PV solar systems, network interfaces, and strong English/German communication, delivering solutions under time pressure while upholding safety and

Qualifications

• Experience in one of the fields listed (electronics technician, electrician, etc.).
• Knowledge of PV/solar technology and systems.
• Understanding of network technology and interfaces (IP LAN/WAN, Wi-Fi, RS485).
• Proficiency with IT systems and programs; MS Office Suite and Teams.
• German language at advanced level (B2).
• Strong customer focus and service orientation.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot and document steps to resolve issues.

Responsibilities

• Maintains the technical after sales support of the SMA Service Line and uses communication and troubleshooting skills to provide customer support to electrical PV installers / PV professionals.
• Provides technical support on SMA product groups and customer issues.
• Follows troubleshooting guides and uses technical knowledge to determine resolutions or escalation paths.
• Complies with work regulations and company policies and procedures.
• Carries out supervisor instructions within the law and agreed work type.

Skills

Electrical basics

PV/Solar tech

Telecommunications

IT systems

MS Office & Teams

German B2

Customer focus

Communication skills

Troubleshooting

Root cause analysis

Phone & online support

Tools

Salesforce Service CRM

Master Data Management

Job description

Currently We Are Looking For

Technical Customer Service Specialist (m/k)

Location: Opolska, Kraków

Purpose Of The Position

Providing the high-quality technical customer support through the SMA technical after sales support Service Line.

Your Role

• Maintains the technical after sales support of the SMA Service Line and uses communication and troubleshoot-ing skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG
• Provides technical support on several SMA product and customer groups,
• Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path,
• Compliance with the work regulations and company policies and procedures.
• Carrying out other instructions of the supervisor in accordance with the law and within the agreed type of work.

What We Require

• Experience in one of the below fields:
  • Electronics Technician
  • Electrician
  • Electronics Technician for Building System Integration
  • Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology
  • Information Electronics Technician
  • Radio and Television Technician, Mechatronics Technician
• Basics of electrical engineering: Ohm's law, direct current, alternating current, electrical circuits, electrical components,
• PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & control, as also storage, and e-mobility systems, standards and normative requirements,
• Basic knowledge of mathematics: Basic arithmetic operations, basic quantities/units, multiples and parts of units, mathematical signs,
• Telecommunication: Network technology, interfaces (IP LAN/WAN, Wi-Fi, Bluetooth, RS485), internet web browsers
• Knowledge of IT systems and programs
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams
• Salesforce Service CRM & Master Data Record Keeping is a bonus
• German – Advanced, min.B2
• Customer focus and a service-oriented attitude,
• Excellent interpersonal and communication skills are required,
• Ability to communicate on the phone and online with customers while taking detailed notes is required,
• Ability to analyse and solve technical problems and to protocol these steps,
• Ability to find out the root cause of a failure,
• Ability to work under time pressure and stress.

Kamila Dziedzic | SMA Magnetics Sp. z o.o.

SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.