Technical Customer Service Specialist (m/k)

SMA Magnetics; Kraków; On-site; PLN 60,000 - 100,000; Full time

Job summary

SMA Magnetics Sp. z o.o. in Kraków seeks a Technical Customer Service Specialist (m/k) to deliver high-quality technical after-sales support for the SMA Service Line, mainly to PV installers and professionals. You will troubleshoot, use guides, and communicate clearly by phone and online while documenting steps.

You will work closely with internal teams, adhere to policies, and handle time-sensitive situations with composure. This role requires strong customer focus and technical grounding.

Qualifications

• Experience in electronics/electrical technician roles or similar.
• Basics of electrical engineering and PV/solar technology knowledge.
• German language at advanced level (min. B2).
• Strong customer focus with excellent interpersonal and communication skills.

Responsibilities

• Maintain technical after-sales support for SMA Service Line.
• Provide technical support to SMA PV installers and professionals.
• Follow troubleshooting guides and determine resolutions or escalation paths.
• Comply with work regulations and company policies.

Skills

German (Advanced)

Communication skills

Customer service orientation

Technical troubleshooting

Time management

Tools

Microsoft Office Suite

Teams

Salesforce Service CRM

Job description

Currently We Are Looking For

Technical Customer Service Specialist (m/k)

Location: Opolska, Kraków

Purpose Of The Position

Providing the high-quality technical customer support through the SMA technical after sales support Service Line.

Your Role

• Maintains the technical after sales support of the SMA Service Line and uses communication and troubleshoot-ing skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG
• Provides technical support on several SMA product and customer groups,
• Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path,
• Compliance with the work regulations and company policies and procedures.
• Carrying out other instructions of the supervisor in accordance with the law and within the agreed type of work.

What We Require

• Experience in one of the below fields:
  • Electronics Technician
  • Electrician
  • Electronics Technician for Building System Integration
  • Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology
  • Information Electronics Technician
  • Radio and Television Technician, Mechatronics Technician
• Basics of electrical engineering: Ohm's law, direct current, alternating current, electrical circuits, electrical components,
• PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & control, as also storage,
• and e-mobility systems, standards and normative requirements,
• Basic knowledge of mathematics: Basic arithmetic operations, basic quantities/units, multiples and parts of units, mathematical signs,
• Telecommunication: Network technology, interfaces (IP LAN/WAN, Wi-Fi, Bluetooth, RS485), internet web browsers
• Knowledge of IT systems and programs
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams
• Salesforce Service CRM & Master Data Record Keeping is a bonus
• German – Advanced, min.B2
• Customer focus and a service-oriented attitude,
• Excellent interpersonal and communication skills are required,
• Ability to communicate on the phone and online with customers while taking detailed notes is required,
• Ability to analyse and solve technical problems and to protocol these steps,
• Ability to find out the root cause of a failure,
• Ability to work under time pressure and stress.

Your Recruiting Contact

Kamila Dziedzic | SMA Magnetics Sp. z o.o.

SMA Magnetics Sp. z o.o.

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