Global Technical Support Specialist – Aftersales (Remote)

Luminator Technology Group; Polska; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Private medical care

Life insurance

Sports card

Language courses

LinkedIn Learning

Team events

Job summary

Luminator Technology Group is seeking a Technical Support Specialist to assist customers during troubleshooting and integration of new systems. You will be the first point of contact and coordinate with internal teams.

You will support via phone, email, and portal, work in a hybrid environment, and leverage knowledge of IT infrastructure, networks, and data formats to resolve issues. English and German language proficiency is required.

Qualifications

• Technical education in electronics or IT.
• Minimum 2 years after-sales experience in a technical environment.
• Structured, hands-on, customer-focused approach.
• Experience supporting customers by phone in English and German.
• Knowledge of IT infrastructure, networks, XML/CSV/BAT files.

Responsibilities

• First Point of contact for customers during Aftersales phase (PLM Phase 7).
• Support over phone, mail or Customer portal during support office times.
• Provide solutions for customers' technical issues with Luminator products.
• Organize Support desk with ticketing system.
• Write and manage Customer Service documentation.
• Provide consistent configuration setup for products in orders.
• Remote Support.
• Be proactive and contribute to process improvements and automation initiatives.

Skills

Technical education

Electronics

IT support experience

MS Office

CRM

Ticketing systems

English

German

Networking basics

Communication

Multitasking

Customer service

Education

Technical education in electronics or IT

Tools

XML

CSV

BAT files

Ticketing software

MS Office

Job description

Luminator Technology Group is seeking a Technical Support Specialist to assist customers during troubleshooting and integration of new systems. You will be the first point of contact and coordinate with internal teams.

You will support via phone, email, and portal, work in a hybrid environment, and leverage knowledge of IT infrastructure, networks, and data formats to resolve issues. English and German language proficiency is required.