Sales Backoffice Specialist

Luminator Technology Group; Polska; Hybrid; PLN 55,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid options

Private medical care

Life insurance

Sports card

Online language school

Multinational environment

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is seeking a Sales Backoffice Specialist to serve as the primary contact for customers and the sales team regarding orders. The role involves coordinating with the Operations Team in Gdansk to confirm delivery dates and resolve issues related to sales orders.

You will handle customer inquiries, prepare quotes, process orders in ERP (Infor LN), and maintain master data. This role requires a bachelor’s degree and strong English, with Polish and German as advantages, and

Qualifications

• Bachelor’s degree in business administration or a related field is preferred.
• Experience in sales administration or customer service roles is required.
• Experience in an international environment is preferred.
• Proficiency in Microsoft Office; knowledge of Incoterms 2020.
• Hands-on ERP experience is required; CRM experience is an advantage.

Responsibilities

• Coordinate with the Operations Team in Gdansk to confirm delivery dates and resolve order issues.
• Communicate with customers on all order-related matters.
• Provide timely documentation and data for customer cases.
• Manage incoming customer inquiries and distribute/resolve when possible.
• Inform customers of any changes in delivery timelines.
• Process orders in customer portals and enter them into ERP (Infor LN).
• Create and dispatch order confirmations; track order progress.
• Maintain customer master data in Infor LN.
• Prepare quotes from sales reps or price lists.
• Create invoices and credit notes.

Skills

Customer focus

Sales administration

International environment

MS Office

Incoterms 2020

ERP systems

CRM experience

Assertive under pressure

Independent and reliable

English fluency

Education

Bachelor’s degree in business administration or related field

Tools

Infor LN

Microsoft Office

Job description

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. www.luminator.com

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are seeking a Sales Backoffice Specialist who will be the contact person for customers and sales team in all matters concerning orders with a given customers of Luminator Technology Group.

What you will do:

• Coordination with the Operation Team in Gdansk to confirm delivery dates to the customers and solve any issues related with sales orders,
• Information/conversation with customers in all order related matters,
• Timely provision of any documents and data in customer related cases,
• Manage incoming customer inquiries – distribute and resolve when possible,
• Informing customers of any change in delivery,
• Processing of orders in customer portals,
• Entry of orders into the ERP program Infor LN; creation and dispatch of order confirmations,
• Tracking of the order progress,
• Customer master data maintenance in Infor LN,
• Preparation of quotes with information provided by sales representative or based on customer price list,
• Creation of invoices and credit notes.

What we are looking for:

• Bachelor’s degree in business administration or a related field preferred,
• Strong customer focus and commitment to service excellence,
• Experience in sales administration, customer service, or a similar role,
• Experience working in an international environment,
• Proficiency in Microsoft Office and knowledge of Incoterms 2020,
• Hands-on experience with ERP systems is required; CRM experience is an advantage,
• Assertive and able to perform effectively under pressure,
• Independent, reliable, and results-oriented approach to work,
• Fluency in English; Polish and German skillsare an advantage.

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care, life insurance and sports card.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.