Quality Evaluator with German

Convergys; Katowice; On-site; Full time

Benefits offered by this job

Comprehensive benefits package

Private healthcare

Free language classes

Access to e-learning platforms

Job summary

A global technology and services leader is seeking a Quality Evaluator fluent in German and English to monitor and evaluate customer calls in Katowice. The successful candidate will assess quality standards and participate in improvement initiatives, requiring 1 year of relevant experience. The role offers a full-time contract with a comprehensive benefits package, including private healthcare and professional development opportunities. Join a team dedicated to enhancing customer interaction for top global brands.

Qualifications

• 1 year of experience in a similar position preferably in call center or sales industry.
• C1 level proficiency in German and English, both verbal and written.
• Ability to meet timelines on deliverables.

Responsibilities

• Monitor and evaluate inbound and outbound calls for quality standards.
• Meet departmental productivity requirements for evaluations.
• Participate in calibration sessions with Quality staff.

Skills

Fluent in German

Fluent in English

Effective communication skills

Detail-oriented

Proficient in Microsoft Office

Ability to multi-task

Job description

Quality Evaluator with German page is loaded## Quality Evaluator with Germanlocations: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13time type: Full timeposted on: Posted Todayjob requisition id: R1697623Job Title:Quality Evaluator with GermanJob DescriptionThe Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.## Core Responsibilities* Monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email.* Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).* Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices.* Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies.* Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).* Complete phone time to keep current on programs (as applicable).* Contribute to maintaining forms and legends documents.* Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.**Candidate Profile*** + 1 year of experience in a similar position preferably in call center or sales industry.* Fluent in **German** and **English** (at least **C1 level**) - both verbal and written.* Detail-oriented.* Ability to multi-task and meet timelines on deliverables.* Proficient in Microsoft Office.* Effective communication skills, both written and verbal.* Ability to work from our office in **Katowice.****What We Offer*** Comprehensive benefits package, including access to **MyBenefit**system, private healthcare (**Luxmed**), and life insurance.* Access to e-learning platforms.* Employee Assistance Program (psychological, managerial, legal, and financial counselling).* Free language classes.* Interesting events, contests, lotteries, and much more.* Stable full-time employment based on an employment contract.Location:POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:English, German (Required)Time Type:Full time2026-06-15**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the****Potential Use of Artificial Intelligence (AI) in Hiring** As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.