Team Lead, Executive Assistants — Remote/Hybrid

EY; Katowice; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Continuous learning

Flexible working

Diverse culture

Global exposure

Job summary

EY GDS Poland is offering a leadership role overseeing an Executive Assistants team based in Wroclaw and collaborating with onshore units. The position focuses on people management, client relationships, and service delivery within a global environment.

You will work closely with cross-border teams to ensure smooth operations, develop the team, and drive improvements in reporting, tools, and processes to support EY’s client services.

Qualifications

• Minimum 3 years relevant work experience as people leader.
• Understanding of business environment for such services, able to investigate on new opportunities for promotion and offer for new clients.
• Experience in transitioning of processes and/or setting-up new teams.
• Excellent communications skills.
• Fluent French (written and oral) at least C1.
• Very Good English (written and oral) at least B2.

Responsibilities

• Build and maintain exceptional and strong relationships with Customer.
• Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.
• Identify training needs, development plans and coordinate team resources to execute new reporting and monitoring projects and initiatives.
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services.
• Identifying, evaluate and assess individual training and development areas for all members of the team.
• Overseeing service delivery process primary for Frech market and service delivery projects related to global accounts.
• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team.
• Actively monitor and analyse instructions, workflow and assignments to ensure the operations of the team is run efficiently.

Skills

People leadership

Client management

Stakeholder interaction

Cross-cultural collaboration

Job description

EY GDS Poland is offering a leadership role overseeing an Executive Assistants team based in Wroclaw and collaborating with onshore units. The position focuses on people management, client relationships, and service delivery within a global environment.

You will work closely with cross-border teams to ensure smooth operations, develop the team, and drive improvements in reporting, tools, and processes to support EY’s client services.