Team Lead Customer Excellence

Localization Academy Inc.; Kraków; Presencial; PLN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic international team

Professional development

Global brands and innovative projects

Descripción de la vacante

Acolad is expanding its Multimedia team in Kraków, seeking a Team Lead to drive project delivery and people management for localization and content production initiatives.

You will oversee a team of Multimedia Project Managers, ensure on-time, on-budget delivery, and mentor staff while collaborating with clients, vendors, and internal stakeholders to optimize processes and client satisfaction.

Formación

• Experience leading multimedia localization projects from initiation through delivery.
• Strong understanding of multimedia workflows and production processes.
• Experience working with studios, vendors, and global stakeholders.
• Excellent communication and stakeholder management skills.
• Fluent English, both written and spoken.

Responsabilidades

• Provide day-to-day leadership and mentoring to a team of Multimedia Project Managers.
• Monitor team capacity and workload to ensure operational efficiency.
• Coach, train, and share knowledge to support team development.
• Foster a customer-focused, collaborative team culture.
• Oversee delivery of multimedia projects across dubbing, voice over, subtitling, and content localization workflows.

Conocimientos

Multimedia Project Management

Leadership

Client relationship management

Analytical thinking

Communication

English fluency

Descripción del empleo

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the worldu2019s leading brands.

Check outu202fOur brand videou202fto learn more about us!

About The Role

We are currently looking for the Team Lead position in Multimedia department.

This role combines hands-on project leadership with people management responsibilities. The successful candidate will oversee the delivery of complex multimedia localization and content production projects while providing coaching, mentoring, workload planning, and operational support for a team of Multimedia Project Managers.

The Team Lead will play a key role in ensuring operational excellence, customer satisfaction, quality delivery, process optimization, and team development across multimedia services including AI Voice Over, Human Dubbing, Voice Cloning, Lip Sync, Lip Manipulation, Subtitling, Audio Description, and multimedia adaptation projects.

Key Responsibilities

• Provide day-to-day leadership, coaching, mentoring, and support to a team of Multimedia Project Managers.
• Monitor team capacity, workload distribution, and resource utilization to ensure operational efficiency.
• Support team development through training, performance feedback, and knowledge sharing.
• Foster a collaborative, customer-focused, and solution-oriented team culture.
• Act as the first point of escalation for project, customer, and operational issues.
• Oversee the successful execution of multimedia projects across dubbing, voice-over, AI voice, subtitling, lip-sync, lip manipulation, audio description, and content localization workflows.
• Support project managers in handling complex projects, customer requirements and escalations. Personally manage some of the multimedia projects.
• Ensure projects are delivered on time, within budget, and in accordance with quality standards and customer expectations.
• Proactively manage project risks and implement mitigation strategies.
• Ensure compliance with operational processes, service-level agreements, and quality standards.
• Build strong relationships with clients, studios, vendors, voice talents, and internal stakeholders.
• Partner with Account Manager and Program Manager to improve customer experience and develop scalable service solutions.
• Participate in client calls, business reviews, and operational meetings as a subject matter expert.

Requirements

• 5+ years of experience in Multimedia Project Management, Media Localization, Dubbing, Voice Over, Content Production, or similar environments.
• Previous experience leading, mentoring, coaching, or coordinating project management teams.
• Proven experience managing complex multimedia localization projects from initiation through delivery.
• Understanding of multimedia localization workflows and production processes.
• Experience working with subtitlers voice talents, AI dubbing experts, external studios, localization vendors, and global stakeholders.
• Strong customer-focus and stakeholder management capabilities.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Fluent English, both written and spoken. Additional languages are an advantage.

Benefits

• An opportunity to work as part of a dynamic international team!
• Collaborative and international work environment.
• Professional development and career growth opportunities.
• The chance to work with leading global brands and innovative multimedia projects.