T Hub - Contact Center Architect

MagentaTeam; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Insurance packages

Preferential terms

Training bonus for referrals

Job summary

MagentaTeam is seeking a customer-facing technical consultant to lead interaction solutions across platforms like Genesys, Cognigy and Parloa. You will run customer workshops, draft technical concepts, and guide feasibility and demonstrations for clients and partners.

You will deep-dive into one target platform, develop interfaces, and support CC/CAI knowledge growth while working in a collaborative, agile team on multiple projects.

Qualifications

• Experience in conducting customer workshops and creating technical concept documentation.
• Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
• Ability to communicate effectively in German and English with customers and partners (B2/C1).
• Desire to develop expertise in Contact Center and/or Conversational AI domain.
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

Responsibilities

• Key role in all project phases for customer interaction solutions, including implementation and integration.
• Conduct customer workshops to gather requirements and craft technical concept documentation.
• Advise customers and partners on solutions, ensuring feasibility and delivering presentations.
• Develop and implement interface integrations (WebServices, REST, JSON).
• Collaborate with customers and project partners in an agile environment across 2-3 projects.

Skills

Customer workshops

Platform focus

Languages EN/DE

CC/CAI domain

MS Technologies

Tools

Genesys

Cognigy

Parloa

MS Teams

Azure

Entra

Job description

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

WHAT SKILLS WILL BE APPRECIATED?

• Experience in conducting customer workshops and creating technical concept documentation.
• Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
• Ability to communicate effectively in German and English with customers and partners (B2/C1).
• Desire to develop expertise in Contact Center and/or Conversational AI domain.
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

WHAT WE OFFER YOU

A dynamic environment where you’ll consecutively lead your contributions across diverse projects.

• Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
• A collaborative team setup that supports your growth in a customer-facing technical consulting role.
• Room for individual technological exploration while shaping innovative enterprise solutions.

OUR OFFER FOR YOU

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

No dress code - you can just be yourself here

Medical, sport and life insurance packages at preferential terms

Access to our products and services at preferential terms

Employment contract-based cooperation

Know Talent - receive training or financial bonus for recommending new employees

WHAT WILL YOUR RECRUITMENT PROCESS BE LIKE?

A fair approach to all people who want to join T Hub means that:

• The recruitment process is transparent;
• Our recruitment decision is based solely on an assessment of your skills (your race, skin color, sexual orientation, gender identity, origin, disability, political view, appearance, or religion will not have any influence on he outcome of the process):
• Regardless of the outcome of the process, you will get detailed feedback.

Let’s meet to better understand each other's expectations.

Our screening meeting will last about 20-30 minutes. We will ask you about our areas of interest and will be happy to field any questions you may have.

Hiring Manager will receive a recommendation for your application.

There’s nothing for you to do at this stage — we’ll take care of everything. During this time we process all the information we've gathered during the screening process and dig deeper into your CV.

Technical meetings with the Hiring Manager and/or team members.

We will invite you to one or two project meetings to confirm that we have a ‘perfect match'. The meetings may last between 30 minutes and 90 minutes, during which time we will talk to you about mutual expectations and the vision for our collaboration. You will also most likely meet your future supervisor and your teammate during this time.

At this stage, we will have decided that you are the person we want to develop our projects with. We will then come back to you with an offer of collaboration, hoping for your "yes". If for some reason, we are unable to offer you a position in our team, you will certainly receive feedback from us explaining our decision.