Swedish-Speaking Team Leader, Call Center Operations

Concentrix; Warszawa; On-site; PLN 84,000 - 110,000; Full time

Benefits offered by this job

Onsite in Warsaw

Job summary

Concentrix in Warsaw is seeking a Team Leader for Swedish-language operations. You will supervise a team of call center associates, coach performance, and ensure KPIs and service levels are met.

The role requires Swedish (C1/C2) and English (B2/C1), a related degree, and SAS knowledge. It is an onsite position with opportunities to develop leadership skills within a global technology and services company.

Qualifications

• Swedish language at C1/C2 level and English at B2/C1 level.
• 2–4 years of relevant experience plus an associate's degree.
• SAS product and procedures knowledge preferred as priority.
• Ability to coach and develop a team while meeting timelines.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach direct reports regularly to meet KPIs and performance metrics.
• Identify performance issues and develop improvement plans.
• Implement corrective actions up to termination.
• Ensure service meets KPIs and financial expectations.
• Communicate expectations and provide timely updates.
• Provide subject matter expertise for escalated calls as needed.
• Conduct team meetings for open communication.
• Schedule and organize team activities.
• Stay current on internal processes and policies.
• Attend manager development training.
• Promote Concentrix values and support team members.

Skills

Swedish

English

Team Leadership

Coaching

Education

Associate's degree

Job description

Concentrix in Warsaw is seeking a Team Leader for Swedish-language operations. You will supervise a team of call center associates, coach performance, and ensure KPIs and service levels are met.

The role requires Swedish (C1/C2) and English (B2/C1), a related degree, and SAS knowledge. It is an onsite position with opportunities to develop leadership skills within a global technology and services company.