SAS Team Lead — Danish Ops Coach

Concentrix; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Concentrix Warsaw is seeking a SAS Team Leader to supervise a group of call center associates, coaching them to meet KPIs and quality targets while ensuring adherence to policies.

You will partner with operations leaders, organize team schedules, and mentor staff in Danish and English, with on-site work in Warsaw and a flexible schedule.

Join a dynamic team driving performance and continuous improvement in a global company. On-site location: Warsaw, Poland.

Qualifications

• Danish (C1/C2) and English (B2/C1) proficiency is required.
• Experience as Team Leader or supervisor is preferred.
• SAS knowledge and procedures are advantageous.
• Associate's degree in a related field is preferred with 2–4 years of relevant experience.
• Ability to lead, coach, and motivate a team to achieve performance targets.

Responsibilities

• Supervise day-to-day operations of a call center team to meet KPIs and SLAs.
• Coach and develop direct reports on performance on a regular basis.
• Identify performance issues and implement corrective actions.
• Ensure service delivery aligns with contractual KPIs and financial goals.
• Schedule and organize team activities and meetings and communicate expectations.

Skills

Danish C1/C2

English B2/C1

Education

Associate's degree

Tools

SAS

Job description

Concentrix Warsaw is seeking a SAS Team Leader to supervise a group of call center associates, coaching them to meet KPIs and quality targets while ensuring adherence to policies.

You will partner with operations leaders, organize team schedules, and mentor staff in Danish and English, with on-site work in Warsaw and a flexible schedule.

Join a dynamic team driving performance and continuous improvement in a global company. On-site location: Warsaw, Poland.