Team Leader with Swedish - Scandinavian Airlines

Concentrix CVG International sp. z o.o.; Warszawa; On-site; PLN 84,000 - 110,000; Full time

Benefits offered by this job

Onsite in Warsaw

Job summary

Concentrix in Warsaw is seeking a Team Leader for Swedish-language operations. You will supervise a team of call center associates, coach performance, and ensure KPIs and service levels are met.

The role requires Swedish (C1/C2) and English (B2/C1), a related degree, and SAS knowledge. It is an onsite position with opportunities to develop leadership skills within a global technology and services company.

Qualifications

• Swedish language at C1/C2 level and English at B2/C1 level.
• 2–4 years of relevant experience plus an associate's degree.
• SAS product and procedures knowledge preferred as priority.
• Ability to coach and develop a team while meeting timelines.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach direct reports regularly to meet KPIs and performance metrics.
• Identify performance issues and develop improvement plans.
• Implement corrective actions up to termination.
• Ensure service meets KPIs and financial expectations.
• Communicate expectations and provide timely updates.
• Provide subject matter expertise for escalated calls as needed.
• Conduct team meetings for open communication.
• Schedule and organize team activities.
• Stay current on internal processes and policies.
• Attend manager development training.
• Promote Concentrix values and support team members.

Skills

Swedish

English

Team Leadership

Coaching

Education

Associate's degree

Job description

Job Title: Team Leader with Swedish - Scandinavian Airlines Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations. Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalated customer calls as needed. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. Stay current on internal work processes, policies and procedures. Attend required manager development training. Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Candidate Profile

• Languages: Swedish C1/C2 + English B2/C1
• Team Leader/ Supervisor experience will be considered as advantage
• Associate's degree in related field with two to four years of relevant experience preferred
• SAS Product and procedures knowledge will be considered as priority
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Location: OnSite

Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

Language Requirements: English, Swedish (Required)

Time Type: Full time2027-02-01

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.