Support Engineer for Software Application (all genders)

Mettler Toledo AG; Warszawa; On-site; PLN 55,000 - 85,000; Full time

Job summary

Mettler Toledo AG in Warszawa seeks a skilled Support Engineer Professional to provide technical support for software used in production processes. You will handle 3rd level support, document cases, and collaborate with R&D and Product Managers.

You'll assist in cloud-related infrastructure topics, contribute to testing, training, and creating knowledge base articles, while supporting onboarding and installation projects for customers.

Responsibilities

• Provide 3rd level technical support for assigned applications.
• Document support cases for further analysis.
• Support cloud-related infrastructure topics.
• Assist in software testing.
• Provide pre-sales support.

Job description

We are looking for a skilled and motivated professional to join our team. This person will be responsible for providing technical support for software applications used in production processes.

The internal job title, on the contract, will be “Support Engineer Professional”.

Duties and Responsibilities

• Providing technical 3rd level support for assigned applications.
• Documenting support cases worked on for further analysis purposes.
• Providing internal support for cloud related infrastructure topics.
• Assisting in software products testing.
• Providing pre-sales support.
• Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
• Training market organizations and end-customers.
• Write technical documentations e.g. knowledge base articles, description of a functionality etc.
• Creation/ adapting training documentation/ video.
• Cooperating with Product Managers on customer support cases
• Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.