Applications Support Analyst

Michael Page; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pension scheme

Private medical coverage

Mental health and wellbeing support

Parental and special leave

Holiday entitlement

Employee discounts

Job summary

Michael Page in Warsaw is seeking an experienced L3 application and infrastructure specialist to join a hybrid, international professional services team. You will support critical business applications and collaborate with global IT to deliver reliable service.

You will analyze issues, manage the support queue, drive infrastructure changes, and work with vendors on resilience and security across Azure and on-prem environments. Strong SQL and PowerShell skills are essential.

Qualifications

• Experience in L3 application and infrastructure support.
• Strong experience with Microsoft SQL Server including replication and Always On.
• Hands-on experience with Azure environments and hybrid cloud.
• Ability to develop and maintain PowerShell scripts.
• Proactive troubleshooting and root cause analysis.
• Manage updates and deployments through Change Management.
• Monitor performance and identify resilience improvements.
• Produce and maintain technical documentation.
• Collaborate with global IT teams and vendors.
• Strong analytical and communication skills.
• Maintain customer focus and attention to detail.

Responsibilities

• Support finance, CRM, time capture, and other business-critical applications.
• Analyze system issues, assess risks, identify enhancement opportunities, and provide recommendations.
• Manage the team's support queue to ensure high service quality.
• Drive infrastructure changes and process improvements within IT.
• Collaborate with vendors during service reviews to improve resilience.
• Identify, assess, and remediate security vulnerabilities across environments.
• Develop SQL jobs and PowerShell scripts to automate processes.
• Triage and maintain application and SQL infrastructure across Azure AVS and SaaS platforms.
• Produce technical documentation and communicate system changes.
• Coordinate Windows and application patches and releases as part of maintenance cycles.
• Partner with Infrastructure & Operations to ensure seamless service delivery.
• Participate in on-call rotation for out-of-hours support.
• Contribute to continuous improvement initiatives and reporting.
• Collect, analyze, and maintain performance data and service insights.

Skills

L3 support

Incident management

Problem management

Change management

Azure cloud

PowerShell

SQL scripting

Always On

Tools

SQL Server

Azure

PowerShell

Always On Availability Groups

Job description

• Hybrid work model
• International company - professional services industry

About Our Client

A professional services company based in Warsaw.

Job Description

• Support finance, business intake, CRM, time capture, and other business-critical applications.
• Analyze system and application issues, assess risks, identify enhancement opportunities, and provide recommendations to management.
• Manage and monitor the team's support queue, ensuring high service quality and customer satisfaction.
• Drive application infrastructure changes and process improvements within the team and across the wider IT department.
• Collaborate with vendors and stakeholders during service reviews to improve resilience, reduce risk, and minimize service disruption.
• Identify, assess, and remediate application and server security vulnerabilities across supported environments.
• Recommend and implement service reliability, performance, and resilience enhancements through analysis and testing.
• Monitor application, database, MS SQL, and SQL replication environments, proactively resolving issues and optimizing performance.
• Develop SQL jobs and PowerShell scripts to automate operational processes and improve efficiency.
• Troubleshoot and maintain end-to-end application and SQL infrastructure across Azure AVS, Azure-native, and SaaS/cloud platforms.
• Produce technical documentation, communicate system changes, and represent the team in Change Advisory Board (CAB) and Release Management activities.
• Coordinate the installation of Windows and application patches, updates, and releases as part of monthly and quarterly maintenance cycles.
• Package, configure, test, and deploy software updates in line with security and compliance requirements.
• Partner with Infrastructure & Operations teams, including End-User Computing, Systems, Networks, and Information Security, to ensure seamless service delivery.
• Work closely with customer-facing teams and stakeholders to support business-critical applications and services.
• Collaborate with the Global Service Desk, regional support teams, and the wider global IT organization to resolve issues and drive operational excellence.
• Provide technical expertise and guidance for projects, initiatives, and management requests.
• Participate in an on-call rotation and deliver out-of-hours support for critical business applications.
• Contribute to continuous improvement initiatives, enhancing team processes and ways of working.
• Collect, analyze, and maintain application performance data, reporting metrics, and service insights for critical systems.

The Successful Applicant

• Experience in L3 application and infrastructure support, handling incidents, problem management, changes, and investigations for business-critical systems.
• Strong experience with Microsoft SQL Server, including database administration, SQL scripting, replication, Always On Availability Groups, monitoring, alerting, and performance optimization.
• Hands‑on experience with Azure environments (Azure Native, Azure AVS) and hybrid cloud/on‑premises infrastructures.
• Ability to develop and maintain PowerShell scripts to improve operational efficiency.
• Perform proactive troubleshooting, root cause analysis, and resolution of complex technical issues.
• Manage application updates, releases, and deployments through structured change management processes.
• Monitor application and database performance, identify service gaps, and recommend reliability and resilience improvements.
• Produce and maintain technical documentation, operational procedures, and knowledge‑sharing materials.
• Collaborate effectively with global IT teams, vendors, and business stakeholders to deliver high-quality support and service improvements.
• Demonstrate strong analytical, problem‑solving, and decision‑making skills in fast‑paced environments.
• Maintain excellent customer focus, ownership, attention to detail, and communication skills.

Nice to have:

• Experience with Power Platform and Dynamics 365.
• Knowledge of SaaS applications, HTML/CSS, and web technologies.
• Background in data analysis and reporting.
• Understanding of Site Reliability Engineering (SRE) principles and best practices.
• Experience supporting CRM or legal industry applications in a global organization.

What's on Offer

• Competitive pension scheme and income protection insurance.
• Comprehensive private medical coverage and access to healthcare services.
• Mental health and wellbeing support.
• Parental and special leave.
• Holiday entitlement.
• Employee discount programs and lifestyle benefits.