Support Engineer for Software Application (all genders)

Mettler-Toledo International, Inc; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medical care

Life insurance

Sports card

Language courses

Training programs

Wellbeing activities

Job summary

METTLER TOLEDO seeks a skilled Support Engineer Professional to provide 3rd level technical support for production applications. You will document cases, assist with cloud infrastructure, and help test software products in a global environment.

Responsibilities include collaborating with Product Managers and R&D on new versions, and training market organizations and customers. English proficiency and IT/engineering background are essential.

Qualifications

• Technical education with higher level training in electrical engineering or IT.
• 2-3 years of professional experience in a similar role.
• Good knowledge of software for production processes and testing.
• Good English, spoken and written; ability to work internationally.

Responsibilities

• Provide 3rd level technical support for assigned applications.
• Document support cases for analytics and training.
• Support cloud infrastructure topics and testing of software products.
• Assist in deploying and configuring system architectures and validation.
• Collaborate with Product Managers and R&D on new versions.

Skills

2-3 years experience

English skills

Root cause analysis

Problem solving

International work

Education

Technical education (Electrical/IT)

Tools

Docker

Kubernetes

MS SQL

Windows Server OS

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

We are looking for a skilled and motivated professional to join our team.

This person will be responsible for providing technical support for software applications used in production processes.

The internal job title, on the contract, will be “Support Engineer Professional”.

Duties and Responsibilities

• Providing technical 3rd level support for assigned applications.
• Documenting support cases worked on for further analysis purposes.
• Providing internal support for cloud related infrastructure topics.
• Assisting in software products testing.
• Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
• Training market organizations and end-customers.
• Write technical documentations e.g. knowledge base articles, description of a functionality etc.
• Cooperating with Product Managers on customer support cases
• Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.

What You Need to Succeed

• Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position,
• Good knowledge of installing/ maintaining software needed for production process,
• Good knowledge of root cause analysis and problem solving techniques,
• Experience in technical support engineering or similar,
• Good English skills (spoken and written),
• Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems,
• Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure),
• Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking),
• Experience in international work environment.

This will be your additional asset:

• Good knowledge of SQL and MS SQL Servers,
• Good knowledge of TCP/IP networks,
• Good knowledge of Rest API and/or OPC, usage of Node-Red or similar,
• Basic knowledge of validation of computer systems,
• Basic knowledge of cyber security subjects: certificates, authentication, authorization, etc.,
• Basic knowledge of writing simple Java scripts,
• Basic knowledge of T-SQL scripts,
• Experience in industrial environment, with knowledge of IT systems in production processes,
• Experience as field technician in industrial environment,
• Interest in usage of AI in troubleshooting.

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,
• A diverse and inclusive workplace,
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development,
• Wellbeing activities, CSR, with space for your initiatives*,
• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates
• Phone screening with a recruiter (approx. 15 min)
• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)
• F2F meeting at the office (1 hour).

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.