Technical Application Support Analyst
The Travel Corporation
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Benefits offered by this job
Job summary
The Travel Corporation is seeking a Technical Application Support Analyst to join our global team. You will provide application support, troubleshoot issues, and help maintain knowledge bases for business-critical systems used by international customers.
You will work in a hybrid environment, collaborating with QA and IT teams, supporting on-call rotations, and contributing to continuous improvement with a focus on user-friendly solutions.
Qualifications
- Very good command of English (C1/C2).
- Hands-on experience with Salesforce (strong practical knowledge required).
- Experience in application support or service desk environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to clearly explain technical issues and solutions to non-technical users.
- Technical education or relevant experience.
- Strong customer-oriented mindset and service approach.
- Ability to work under pressure and manage multiple tasks effectively.
- Good organizational and prioritization skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
Responsibilities
- Providing application support and guidance to end users, including configuration and best practices
- Taking ownership of incidents — from escalation through analysis to resolution
- Troubleshooting and resolving technical issues in a timely and efficient manner
- Communicating clearly with stakeholders throughout the support process
- Delivering high-quality support to internal teams and business users
- Creating and maintaining documentation and contributing to the knowledge base
- Supporting business analysis, requirements gathering, and testing activities
- Collaborating closely with QA and other technical teams
- Participating in on-call (24/7) support on a rotational basis
Skills
Education
Tools
Job description
About Us
At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
Everything we do is guided by our five shared commitments:
- Value Every Voice - We put people first.
- Act with Integrity - We do what’s right.
- Explore Beyond Boundaries - We’re driven by curiosity.
- Own the Outcome - We take responsibility for our decisions.
- Succeed Together - We’ve got each other’s backs.
We are a software company building solutions for a global travel organization. Our platforms help make travel experiences smoother and more enjoyable for users around the world.
By joining us, you will have the opportunity to work in an international environment, support business-critical applications, and continuously develop your technical and analytical skills.
We are a collaborative team that values openness, problem-solving, and fresh ideas. If you enjoy working with applications, troubleshooting issues, and supporting users — this role could be a great fit for you.
- Providing application support and guidance to end users, including configuration and best practices
- Taking ownership of incidents — from escalation through analysis to resolution
- Troubleshooting and resolving technical issues in a timely and efficient manner
- Communicating clearly with stakeholders throughout the support process
- Delivering high-quality support to internal teams and business users
- Creating and maintaining documentation and contributing to the knowledge base
- Supporting business analysis, requirements gathering, and testing activities
- Collaborating closely with QA and other technical teams
- Participating in on-call (24/7) support on a rotational basis
- Very good command of English (C1/C2)
- Hands-on experience with Salesforce (strong practical knowledge required)
- Experience in application support or service desk environment
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to clearly explain technical issues and solutions to non-technical users
- Technical education or relevant experience
- Strong customer-oriented mindset and service approach
- Ability to work under pressure and manage multiple tasks effectively
- Good organizational and prioritization skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Experience with tools such as ServiceNow (or similar ticketing systems), Jira, or GitHub
- Familiarity with Umbraco, REST APIs, Datadog, or Informatica
- Hybrid work model (1–2 days per week in the office)
- Opportunity to work on global platforms used by international customers
- Collaborative and supportive team environment
- Continuous learning and development opportunities
- English lessons
- Attractive remuneration in Euro
- Individual development budget
- Mentoring and support from experienced professionals
- Flexible working hours
- Participation in conferences and industry events
- Partially or fully funded training
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