Support Engineer — Cloud & Software Systems

Mettler Toledo AG; Warszawa; On-site; PLN 55,000 - 85,000; Full time

Job summary

Mettler Toledo AG in Warszawa seeks a skilled Support Engineer Professional to provide technical support for software used in production processes. You will handle 3rd level support, document cases, and collaborate with R&D and Product Managers.

You'll assist in cloud-related infrastructure topics, contribute to testing, training, and creating knowledge base articles, while supporting onboarding and installation projects for customers.

Responsibilities

• Provide 3rd level technical support for assigned applications.
• Document support cases for further analysis.
• Support cloud-related infrastructure topics.
• Assist in software testing.
• Provide pre-sales support.

Job description

Mettler Toledo AG in Warszawa seeks a skilled Support Engineer Professional to provide technical support for software used in production processes. You will handle 3rd level support, document cases, and collaborate with R&D and Product Managers.

You'll assist in cloud-related infrastructure topics, contribute to testing, training, and creating knowledge base articles, while supporting onboarding and installation projects for customers.