Video Surveillance Tech Support Specialist

INFOLET SP. Z O.O.

Kraków

On-site

PLN 78,000 - 123,000

Full time

41 hours ago

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Benefits offered by this job

Relocation package

Medical care

Multisport card

Life insurance

Job summary

INFOLET SP. Z O.O. is seeking a Technical Support Specialist to join a global team handling critical customer issues across software, hardware, and integrated systems. You will troubleshoot, manage cases, and collaborate with regional teams to resolve complex technical incidents.

The role emphasizes customer-first support, documentation, and continuous learning in a fast-paced environment with after-hours coverage.

Qualifications

Strong problem-solving and troubleshooting skills.
Excellent time management and multitasking ability.
Fluent English written and spoken.
Ability to explain technical issues to customers with varying knowledge.
Experience with installing, configuring and troubleshooting software/hardware.
Ability to work independently and in a teamamid (on-call/weekend support).

Responsibilities

Develop and maintain knowledge of the company’s software, hardware and security solutions, with a focus on video surveillance.
Troubleshoot hardware, software and system issues via phone, chat, email and remote tools.
Investigate and resolve incidents or escalate to appropriate teams.
Document technical information in a case management system.
Provide high-quality customer experience across support cases and escalations.
Manage multiple support activities: calls, cases, live chat, emails, and repairs.
Collaborate with regional/global teams to resolve issues.
Communicate case status and solutions clearly to customers and stakeholders.
Participate in on-call rotation, including after-hours and weekends.