Senior Support Engineer: Complex Issues & Tech Leadership

Resilio

Warszawa

On-site

PLN 180,000 - 240,000

Full time

14 days+

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Job summary

Resilio in Warsaw seeks a Lead Support Engineer to resolve the most complex customer technical issues, collaborating with engineering and QA to craft solutions including configuration, bug fixes, or new features. You will communicate plans and deliver final resolutions with customer satisfaction.

You will lead troubleshooting efforts across software, networking, and hardware, guide junior engineers, and help build knowledge base content while maintaining strong English communication with global

Qualifications

2+ years of work experience in an applicable industry or a role.
Network troubleshooting using Wireshark, tcpdump, iperf; HTTP servers.
Experience with TCP/IP, UDP protocols.
Windows & Linux expertise.
OS troubleshooting (Sysinternals, top, iotop, netstat, systemctl).
Great communication skills and customer focus.
Ability to prioritize and switch between time-sensitive issues.
Passion for troubleshooting and efficient solutions for unordinary issues.
Strong English both verbal and written (B2-C1).

Responsibilities

Fast and effective troubleshooting of customer issues that might involve software, networking and hardware.
Perform analysis of the issue to identify the root cause and develop a plan on how to resolve it.
Direct involvement with various teams (Development, QA) to resolve the issue.
Communicate resolution plans with the customer and deliver a solution when it will be ready.
Provide technical leadership to junior team members
Help create knowledge base articles and other internal documentation