Support Analyst — Production Systems (Hybrid, Warsaw)

Amelco Limited; Województwo mazowieckie; Hybrid; PLN 129,000 - 166,000; Part time

Benefits offered by this job

Competitive B2B rates

B2B contract

Long-term cooperation opportunities

Opportunities to work on international

Knowledge sharing and professional dev

Friendly and supportive workingculture

Dynamic and collaborative environment

Flat organisational structure

Flexible and informal atmosphere

No dress code

Job summary

Amelco Limited, based in Warsaw, Poland, is seeking a motivated Support Analyst to join a hybrid team. You will diagnose issues, learn the Amelco product architecture, and provide production-system support with opportunities for progression into DevOps, project management, or senior roles.

The role emphasizes collaboration with cross-functional teams, SLA management, and hands-on involvement across development lifecycle stages in a dynamic gaming solutions environment.

Qualifications

• Basic understanding of Linux and SQL.
• Self-motivated to learn and progress own technical skills.
• High attention to details and very self-motivated.
• Analytical approach with problem-solving capabilities.

Responsibilities

• Manage and adhere to customer SLA's, striving to achieve the highest level of system availability.
• Proactively monitor live systems using tools to assess the health and availability of services, respond to and resolve issues, therefore minimising the impact on production systems.
• Troubleshoot priority issues.
• Collaborate with various tech teams to fulfil business needs.
• Support the end-to-end delivery process from requirements scoping through to design and then creating, testing and releasing the application/functionality.
• Work with stakeholders to deploy and implement product solutions.

Skills

Linux basics

SQL basics

Job description

Amelco Limited, based in Warsaw, Poland, is seeking a motivated Support Analyst to join a hybrid team. You will diagnose issues, learn the Amelco product architecture, and provide production-system support with opportunities for progression into DevOps, project management, or senior roles.

The role emphasizes collaboration with cross-functional teams, SLA management, and hands-on involvement across development lifecycle stages in a dynamic gaming solutions environment.