Subject Matter Expert, Quality Assurance

INSTANT IMPACT; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

INSTANT IMPACT is representing a leading global financial services firm in Kraków, seeking a Subject Matter Expert in Quality Assurance. You will become a trusted technical authority, ensuring AML/KYC standards are consistently applied across onboarding, periodic reviews and trigger-event reviews while driving quality improvements.

You will work with Compliance and business stakeholders, provide expert guidance on complex cases, identify risk themes, and help enhance QA methodologies, templates,

Qualifications

• Extensive practical experience applying AML, KYC, and financial crime regulations within a regulated financial services environment.
• Knowledge of the structure of funds and trusts.
• Experience with client onboarding, periodic reviews, and trigger-event reviews.
• Experience in Compliance Quality Assurance or similar oversight function.
• Ability to interpret regulatory requirements and provide practical operational guidance.
• Experience conducting root-cause analysis and driving continuous improvement.
• Coaching colleagues, influencing stakeholders, and sharing technical expertise.
• Strong analytical skills with excellent judgement and attention to detail.
• Business-level proficiency in written and spoken English.

Responsibilities

• Lead risk-based QA reviews of complex and higher-risk client onboarding, periodic review, and trigger-event KYC files.
• Act as a technical escalation point, providing expert interpretation of AML/KYC regulations, policies, and procedures.
• Deliver clear, evidence-based feedback and guidance to Compliance Analysts and key business stakeholders.
• Drive calibration activities to ensure consistency in quality standards, judgement, and outcomes.
• Identify recurring errors, emerging risks, and control weaknesses, recommending practical solutions and improvements.
• Support the development and enhancement of QA methodologies, procedures, templates, and guidance materials.
• Produce quality insights and management information, highlighting key trends, risks, and improvement opportunities.
• Partner with Compliance and operational teams to resolve complex challenges and implement sustainable improvements.
• Design and deliver technical training, coaching, and knowledge-sharing initiatives.
• Support regulatory inspections, audits, and internal reviews through technical expertise and analysis.

Skills

AML/KYC regulations

QA in financial services

Regulatory interpretation

Root-cause analysis

Coaching/mentoring

Analytical skills

English proficiency

Job description

Subject Matter Expert, Quality Assurance

Department: Client Role

Employment Type: Full Time

Location: Poland, PL

Description

We are currently representing a leading global Financial Services firm in the appointment of high-calibre professionals as part of a period of strategic growth and investment.

Our client operates at the intersection of corporate, fiduciary and regulatory services, partnering with private equity houses, investment managers and international financial institutions. Backed by long-term institutional investment and an established global brand, the firm is scaling its capabilities, technology and international footprint.

Our client is looking for a Subject Matter Expert, Quality Assurance to join the Compliance team in Kraków. This is an opportunity to become a trusted technical authority, helping to ensure the consistent application of AML/KYC standards across client onboarding, periodic reviews and trigger-event reviews while driving quality improvements across a global business.

In this role, you'll work closely with Compliance, operational, and business stakeholders, providing expert guidance on complex cases, identifying emerging risk themes, and helping to enhance quality frameworks, methodologies, and team capability.

Key Responsibilities

• Lead risk-based QA reviews of complex and higher-risk client onboarding, periodic review, and trigger-event KYC files.
• Act as a technical escalation point, providing expert interpretation of AML/KYC regulations, policies, and procedures.
• Deliver clear, evidence-based feedback and guidance to Compliance Analysts and key business stakeholders.
• Drive calibration activities to ensure consistency in quality standards, judgement, and outcomes.
• Identify recurring errors, emerging risks, and control weaknesses, recommending practical solutions and improvements.
• Support the development and enhancement of QA methodologies, procedures, templates, and guidance materials.
• Produce quality insights and management information, highlighting key trends, risks, and improvement opportunities.
• Partner with Compliance and operational teams to resolve complex challenges and implement sustainable improvements.
• Design and deliver technical training, coaching, and knowledge-sharing initiatives.
• Support regulatory inspections, audits, and internal reviews through technical expertise and analysis.

Skills, Knowledge and Expertise

• Extensive practical experience applying AML, KYC, and financial crime regulations within a regulated financial services environment.
• Able to demonstrate an excellent knowledge of the structure of funds and trusts.
• Strong experience across client onboarding, periodic reviews, and trigger-event reviews, including complex structures and higher-risk relationships.
• Previous experience within Compliance Quality Assurance, Quality Control, Financial Crime Compliance or a similar oversight function.
• Proven ability to interpret regulatory requirements and translate them into practical operational guidance.
• Experience conducting root-cause analysis, identifying thematic issues, and driving continuous improvement initiatives.
• A track record of coaching colleagues, influencing stakeholders, and sharing technical expertise.
• Strong analytical skills with excellent judgement and attention to detail.
• Business-level proficiency in written and spoken English, with the confidence to challenge constructively and influence outcomes.