Senior Quality Assurance Analyst

INSTANT IMPACT; Kraków; On-site; PLN 140,000 - 190,000; Full time

Job summary

INSTANT IMPACT is recruiting a Senior Quality Assurance Analyst for a leading global Financial Services firm in Kraków, Poland. The role focuses on QA of AML/KYC processes, onboarding and ongoing reviews, and driving quality improvements across global teams.

You will coach colleagues, document findings, and provide actionable feedback, while ensuring regulatory alignment and clear communication with stakeholders. Fluency in English and strong analytical skills are essential.

Qualifications

• Experience in AML/KYC and financial crime compliance.
• Ability to review complex onboarding and KYC files.
• Strong analytical skills and attention to detail.
• Business English communication skills.

Responsibilities

• Conduct QA reviews of onboarding, periodic, and trigger-event KYC files.
• Coach and train colleagues; share knowledge.
• Provide clear written and verbal feedback to analysts.
• Document findings with actionable recommendations.
• Serve as escalation point for QA queries.
• Participate in quality feedback and calibration sessions.
• Review AML policies, procedures, and guidance.
• Support local, regional and global QA projects.
• Identify development opportunities and lead quality improvements.

Skills

AML/KYC

Financial Crime

QA/Quality Assurance

Job description

Senior Quality Assurance Analyst

Department: Client Role

Employment Type: Full Time

Location: Poland, PL

Description

We are currently representing a leading global Financial Services firm in the appointment of high-calibre professionals as part of a period of strategic growth and investment.

Our client operates at the intersection of corporate, fiduciary and regulatory services, partnering with private equity houses, investment managers and international financial institutions. Backed by long-term institutional investment and an established global brand, the firm is scaling its capabilities, technology and international footprint.

This is an excellent opportunity for an experienced AML/KYC professional who enjoys analysing complex cases, improving quality standards, coaching colleagues and influencing best practice across a global organisation.

Key Responsibilities

• Conduct quality assurance reviews of complex onboarding, periodic review and trigger-event KYC files.
• Support and develop colleagues through coaching, training and knowledge sharing.
• Deliver clear, structured written and verbal feedback to Compliance Analysts.
• Document findings accurately and provide practical, actionable recommendations.
• Act as an escalation point for queries arising within the QA team.
• Participate in quality feedback sessions and calibration activities.
• Review AML policies, procedures and guidance documentation.
• Support local, regional and global quality assurance projects.
• Identify development opportunities and contribute to quality improvement initiative

Skills, Knowledge and Expertise

• Strong experience within AML, KYC, Client Due Diligence or Financial Crime Compliance.
• A solid understanding of client onboarding and relevant regulatory requirements.
• Experience conducting quality assurance reviews within a complex operational environment.
• Previous QA or QC experience would be advantageous, ideally within financial services, professional services, or a regulated environment.
• Excellent analytical skills and exceptional attention to detail.
• Business-level proficiency in written and spoken English, with the ability to communicate complex information clearly and build effective stakeholder relationships.
• A proactive, continuous improvement mindset and a genuine interest in developing others.