Manager, Client Delivery (AML Operations) - Krakow, Poland

AML RightSource; Kraków; On-site; PLN 148,099 - 177,393; Full time

Benefits offered by this job

Comprehensive private medical healthcare

Option to join group private insurance

MyBenefit Cafeteria including Multisport

Annual discretionary bonus

Job summary

AML RightSource is seeking a skilled Manager in Kraków to lead a team of analysts and subject matter experts. This role involves overseeing client projects, ensuring high-quality outcomes, and fostering a collaborative environment. Candidates should have a Bachelor’s degree, 4-5 years in AML or similar, and strong leadership skills. Benefits include comprehensive healthcare, an annual bonus, and salary starting from 14,583 PLN gross/month.

Qualifications

• 4–5 years of experience in Anti-Money Laundering (AML) or a related field.
• Experience in transaction monitoring.
• Experience in KYC processing within corporate or investment banking environments.

Responsibilities

• Lead and manage a team of analysts and specialists.
• Oversee team performance and ensure successful project delivery.
• Maintain regular communication with clients to strengthen partnerships.

Skills

People-management skills

Strong organizational skills

Fluency in English (B2 level)

Project management

Ability to work independently

Education

Bachelor’s degree

Master’s degree

Job description

About the Role

We are seeking a skilled Manager to lead a team of analysts and subject matter experts. This role involves overseeing client projects, ensuring high-quality outcomes, and fostering a collaborative team environment. You’ll serve as a coach and mentor, manage performance, and maintain strong client relationships while driving operational excellence. The position requires work onsite in our office in Krakow.

Key Responsibilities

• Lead and manage a team of up to 25 analysts, quality control specialists, and subject matter experts.
• Oversee team performance, development, and workload planning to ensure successful project delivery.
• Provide coaching, feedback, and support for team members’ growth and career progression.
• Manage client engagements, ensuring compliance with internal policies and regulatory standards.
• Maintain regular communication with clients to strengthen partnerships, report outcomes, and identify service opportunities.
• Monitor team output and quality, identifying areas for process improvement and efficiency.
• Deliver performance and service reports to senior leadership and clients.
• Collaborate with internal teams to expand subject matter expertise and advisory capabilities.
• Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders.

Required Qualifications

• Bachelor’s degree and 4–5 years of experience in Anti‑Money Laundering (AML) or a related field.
• Fluency in English (B2 level or higher).
• Experience in transaction monitoring.
• Experience in KYC processing within corporate or investment banking environments.
• Proven people‑management skills and decision‑making capabilities.
• Ability to lead projects, manage timelines, and coordinate cross‑functional teams.
• Strong organizational skills and ability to work independently and collaboratively.

Preferred Qualifications

• Experience in cryptocurrency.
• Professional certification (e.g., CAMS, CKYCA).
• Master’s degree.
• Entrepreneurial mindset with a proactive approach to change and improvement.
• Strong collaboration and communication skills, with the ability to influence and contribute ideas.

Benefits

• Minimum salary: 14,583 PLN gross/month.
• Comprehensive private medical healthcare.
• Option to join a group private insurance plan (subject to a fee).
• MyBenefit Cafeteria including Multisport.
• Annual discretionary bonus, subject to both company performance and individual contribution.

Equal Employment Opportunity Statement

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compliance and Reporting

All information concerning breaches of law during the recruitment process should be reported at [e-mail]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.