Strategic System & Change Enablement Lead

Brickendon Consulting; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

Brickendon Consulting in Kraków is seeking a Strategic Business Change Manager to join our team on a hybrid basis. You will bridge business teams and IT, advise on system use, and support adoption and improvements across critical applications.

You’ll lead testing, UAT, implementation planning, and release coordination while ensuring data integrity and operational resilience. B2B contract. This role offers exposure to regulated environments and cross-functional collaboration.

Responsibilities

• Act as the bridge between business teams and IT for system-related matters
• Provide consultation support on the effective use of internal systems and tools
• Advise on how systems can better align with business processes and user needs
• Support system adoption, optimisation, and continuous improvement
• Provide first-line production support for business-critical applications
• Triage user issues and defects before escalation to IT
• Manage user access requests and support strong access governance
• Help maintain data integrity, system stability, and operational resilience
• Oversee business-led system development activities and enhancements
• Coordinate testing, including User Acceptance Testing (UAT), to ensure solutions meet business needs
• Support implementation planning, release coordination, and deployment management
• Identify risks, support assurance activities, and minimise disruption to live operations
• Use business knowledge and system expertise to resolve many issues without direct IT intervention
• Contribute to efficient delivery, reduced IT workload, and improved user experience

Job description

Brickendon Consulting in Kraków is seeking a Strategic Business Change Manager to join our team on a hybrid basis. You will bridge business teams and IT, advise on system use, and support adoption and improvements across critical applications.

You’ll lead testing, UAT, implementation planning, and release coordination while ensuring data integrity and operational resilience. B2B contract. This role offers exposure to regulated environments and cross-functional collaboration.