Strategic Business Change Manager

Mindbox Sp. z o.o.; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Interpolska Health Care

Multisport card

Warta Insurance

Laptop and essential software

Job summary

Mindbox Sp. z o.o. in Kraków is seeking a Strategic Business Change Manager to act as a bridge between business and IT, ensuring system capabilities meet evolving requirements and supporting continuous improvement across functions.

You will lead UAT, coordinate release and testing, manage access governance, incident triage, and drive system optimisations and data integrity while collaborating with stakeholders and delivering value for enterprise-wide processes.

Qualifications

• Strong understanding of business processes in finance or trade services
• Hands-on experience in production support for business-critical applications
• Familiarity with access governance and audit compliance
• Ability to manage testing cycles and coordinate defect resolution effectively
• Excellent stakeholder management and communication skills
• Proficiency in incident triage and change implementation
• Strong analytical and problem-solving skills with ability to work independently

Responsibilities

• Serve as the primary interface between business and IT for system-related matters
• Provide consultative guidance on system capabilities and alignment with business processes
• Drive system optimisation, adoption, and continuous improvement initiatives
• Offer first-line production support for business-critical applications, including resolving user issues before IT escalation
• Manage user access governance, including new profiles and access logs for audit readiness
• Ensure data integrity, system stability, and operational resilience
• Coordinate business-led system development and enhancements
• Oversee User Acceptance Testing (UAT), ensure timely business sign-off for releases and initiatives
• Plan and support system implementation and release management activities
• Identify risks, participate in assurance activities, and ensure minimal disruption to live processes
• Provide SME input into projects, releases, and business testing
• Receivables Finance Operational Support: Manage production incidents and coordinate resolution with IT for critical issues
• Provide BAU support for IFAI system, including transaction-related queries, credit limit updates, and monitoring
• Access & Controls Management: Manage generic and user-specific access requests, maintain segregation of duties, and ensure audit readiness
• Testing & Assurance: Perform UAT for initiatives including e-invoicing, ISO updates, TESSI invoicing, and digital reporting enhancements
• Support release testing and defect resolution as SME
• Business Analysis & Change Support: Participate in business-led initiatives, including forecast and actual booking records for Receivables Finance products
• Perform manual business entries and ensure accurate reporting across regions
• Note: Detailed project information will be shared during the recruitment process.

Skills

Stakeholder management

Change management

Business analysis

Incident triage

Audit/compliance

Tools

IFAI system

TESSI invoicing

Job description

• We are looking for a Strategic Business Change Manager who will act as a key bridge between business and IT teams, ensuring that systems meet business requirements effectively. This position is cross-functional, requiring strong stakeholder management, process knowledge, and continuous improvement mindset. If you are passionate about driving operational excellence, optimising system usage, and enhancing user experience, this role is for you.

Your responsibilities

• Serve as the primary interface between business and IT for system-related matters
• Provide consultative guidance on system capabilities and alignment with business processes
• Drive system optimisation, adoption, and continuous improvement initiatives
• Offer first-line production support for business-critical applications, including resolving user issues before IT escalation
• Manage user access governance, including new profiles and access logs for audit readiness
• Ensure data integrity, system stability, and operational resilience
• Coordinate business-led system development and enhancements
• Oversee User Acceptance Testing (UAT), ensure timely business sign-off for releases and initiatives
• Plan and support system implementation and release management activities
• Identify risks, participate in assurance activities, and ensure minimal disruption to live processes
• Provide SME input into projects, releases, and business testing
• Receivables Finance Operational Support:
• Manage production incidents and coordinate resolution with IT for critical issues (e.g., payment feed failures)
• Provide BAU support for IFAI system, including transaction-related queries, credit limit updates, and monitoring
• Access & Controls Management:
• Manage generic and user-specific access requests, maintain segregation of duties, and ensure audit readiness
• Testing & Assurance:
• Perform UAT for initiatives including e-invoicing, ISO updates, TESSI invoicing, and digital reporting enhancements
• Support release testing and defect resolution as SME
• Business Analysis & Change Support:
• Participate in business-led initiatives, including forecast and actual booking records for Receivables Finance products
• Perform manual business entries and ensure accurate reporting across regions
• Note: Detailed project information will be shared during the recruitment process.

Our requirements

• Strong understanding of business processes in finance or trade services
• Hands-on experience in production support for business-critical applications
• Familiarity with access governance and audit compliance
• Ability to manage testing cycles and coordinate defect resolution effectivelyExcellent stakeholder management and communication skills
• Proficiency in incident triage and change implementation
• Strong analytical and problem-solving skills with ability to work independently

Optional

• Previous experience in Receivables Finance, Trade Finance, or Banking operations
• Familiarity with platforms/tools like IFAI or similar transaction processing systems
• Practical knowledge of automation and process optimisation

What we offer

• Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
• Hybrid work setup - remote work, possible office requests
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

sharing the costs of sports activities

private medical care

sharing the costs of professional training & courses

life insurance

• Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
• At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.
• Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.