Hybrid Strategic Change & Systems Enablement Lead

Mindbox Sp. z o.o.; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Interpolska Health Care

Multisport card

Warta Insurance

Laptop and essential software

Job summary

Mindbox Sp. z o.o. in Kraków is seeking a Strategic Business Change Manager to act as a bridge between business and IT, ensuring system capabilities meet evolving requirements and supporting continuous improvement across functions.

You will lead UAT, coordinate release and testing, manage access governance, incident triage, and drive system optimisations and data integrity while collaborating with stakeholders and delivering value for enterprise-wide processes.

Qualifications

• Strong understanding of business processes in finance or trade services
• Hands-on experience in production support for business-critical applications
• Familiarity with access governance and audit compliance
• Ability to manage testing cycles and coordinate defect resolution effectively
• Excellent stakeholder management and communication skills
• Proficiency in incident triage and change implementation
• Strong analytical and problem-solving skills with ability to work independently

Responsibilities

• Serve as the primary interface between business and IT for system-related matters
• Provide consultative guidance on system capabilities and alignment with business processes
• Drive system optimisation, adoption, and continuous improvement initiatives
• Offer first-line production support for business-critical applications, including resolving user issues before IT escalation
• Manage user access governance, including new profiles and access logs for audit readiness
• Ensure data integrity, system stability, and operational resilience
• Coordinate business-led system development and enhancements
• Oversee User Acceptance Testing (UAT), ensure timely business sign-off for releases and initiatives
• Plan and support system implementation and release management activities
• Identify risks, participate in assurance activities, and ensure minimal disruption to live processes
• Provide SME input into projects, releases, and business testing
• Receivables Finance Operational Support: Manage production incidents and coordinate resolution with IT for critical issues
• Provide BAU support for IFAI system, including transaction-related queries, credit limit updates, and monitoring
• Access & Controls Management: Manage generic and user-specific access requests, maintain segregation of duties, and ensure audit readiness
• Testing & Assurance: Perform UAT for initiatives including e-invoicing, ISO updates, TESSI invoicing, and digital reporting enhancements
• Support release testing and defect resolution as SME
• Business Analysis & Change Support: Participate in business-led initiatives, including forecast and actual booking records for Receivables Finance products
• Perform manual business entries and ensure accurate reporting across regions
• Note: Detailed project information will be shared during the recruitment process.

Skills

Stakeholder management

Change management

Business analysis

Incident triage

Audit/compliance

Tools

IFAI system

TESSI invoicing

Job description

Mindbox Sp. z o.o. in Kraków is seeking a Strategic Business Change Manager to act as a bridge between business and IT, ensuring system capabilities meet evolving requirements and supporting continuous improvement across functions.

You will lead UAT, coordinate release and testing, manage access governance, incident triage, and drive system optimisations and data integrity while collaborating with stakeholders and delivering value for enterprise-wide processes.