Strategic Services Architect - SaaS Outcomes

EDCAST; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

EDCAST is seeking a Service Solutions Manager in Kraków to position, shape and sell Professional Services that enable customers to realize value from Cornerstone investments. You will collaborate with Sales, Account Management, Delivery and Technical Consulting to develop compelling service solutions and win opportunities.

You’ll lead discovery, design implementation approaches, and influence executive stakeholders while driving proposals, estimates and successful project transitions.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4+ years in Professional Services, Solution Consulting, Management Consulting or Services Sales within SaaS/tech.
• Demonstrable experience in consultative selling, discovery, solution development and commercial negotiation.
• Experience developing services proposals, estimates and Statements of Work.
• Experience with enterprise customers and cross-functional teams.
• Experience supporting complex sales cycles and commercial negotiations.
• Strong consultative selling and stakeholder management skills.
• Commercial awareness including estimation, pricing and forecasting.
• Understanding of SaaS implementation and integration concepts.
• Ability to influence and build credibility at all organisational levels.

Responsibilities

• Lead consultative customer engagements to understand business objectives, challenges and outcomes.
• Recommend consulting and Professional Services that support transformation and long-term success.
• Position Professional Services around measurable business value, not just activities.
• Partner with Sales and Account Management to identify and develop new services opportunities.
• Establish credibility as a trusted advisor across business, HR, IT, Procurement and executives.
• Understand customer strategies, transformation priorities and desired outcomes.
• Develop implementation, integration, advisory and consulting approaches aligned to needs.
• Engage Delivery, Technical Consulting, Partners and SMEs to validate approaches.
• Identify risks, dependencies and delivery considerations early in sales cycles.
• Develop accurate services estimates, proposals and Statements of Work.
• Support RFPs, RFIs and complex commercial engagements.
• Negotiate scope, assumptions and commercial terms.
• Maintain accurate pipeline, forecasting and CRM data.
• Drive services opportunities through the sales lifecycle to close.
• Partner with Delivery teams to ensure successful transition from sales to delivery.
• Share best practices and lessons across Services.
• Leverage AI and modern tools to improve discovery, proposal generation and productivity.
• Maintain ownership of commitments, stakeholder communication and opportunity progression.

Skills

Consultative selling

Stakeholder management

Enterprise customers

Solutions development

Commercial awareness

Estimation & forecasting

Commercial negotiation

SaaS implementation

Education

Bachelor’s degree or equivalent

Tools

Salesforce

MEDDPICC

Job description

EDCAST is seeking a Service Solutions Manager in Kraków to position, shape and sell Professional Services that enable customers to realize value from Cornerstone investments. You will collaborate with Sales, Account Management, Delivery and Technical Consulting to develop compelling service solutions and win opportunities.

You’ll lead discovery, design implementation approaches, and influence executive stakeholders while driving proposals, estimates and successful project transitions.