Senior Business Consultant - Strategy & Change Lead

EDCAST; Kraków; On-site; PLN 180,000 - 260,000; Full time

Job summary

EDCAST is seeking an experienced enterprise SaaS/consulting professional to lead discovery and business analysis for customer outcomes in Kraków, Poland. You will own end-to-end delivery from requirements to adoption, coordinating across Product, Engineering, Support, and partners while guiding stakeholders through trade-offs and risk management.

The role emphasizes independent problem solving, process improvement, and advisory work with a focus on measurable business impact and customer

Qualifications

• 6+ years of experience in enterprise SaaS or product-company consulting and implementation.
• Experience leading complex customer workstreams independently.
• Strong business analysis and change-management capabilities.

Responsibilities

• Lead discovery and business analysis to identify customer needs, define outcomes and requirements, and align priorities with scalable solutions.
• Analyze current business processes, identify improvement opportunities, and recommend future-state processes that support adoption and measurable outcomes.
• Own solution quality across configuration, data, integrations, migration, identity, security, testing, cutover, adoption, and transition to support.
• Advise customer and internal stakeholders on options, trade-offs, and recommendations, and negotiate agreement when priorities, scope, or interests conflict.
• Independently resolve complex delivery issues by coordinating customer teams, Product, Engineering, Support, and partners while identifying, assessing, and managing risks.
• Plan and support change-management activities that prepare stakeholders for changes to processes, technology, and ways of working.
• Review customer data, behavior, and feedback to generate insights that improve solution decisions, adoption, and customer outcomes.
• Coach consultants, contribute reusable methods and assets, support advisory and pre-sales conversations, and identify opportunities tied to customer outcomes.

Skills

Business analysis

Stakeholder management

Problem solving

Change management

Consulting

Education

Bachelor's degree

Tools

CRM systems

BI tools

Cloud platforms

Job description

EDCAST is seeking an experienced enterprise SaaS/consulting professional to lead discovery and business analysis for customer outcomes in Kraków, Poland. You will own end-to-end delivery from requirements to adoption, coordinating across Product, Engineering, Support, and partners while guiding stakeholders through trade-offs and risk management.

The role emphasizes independent problem solving, process improvement, and advisory work with a focus on measurable business impact and customer