Strategic Key Account Leader, Omnichannel Growth

1457 Opella Healthcare Poland sp. z o.o.; Warszawa; Hybrid; PLN 147,000 - 196,000; Full time

Job summary

Opella is seeking a seasoned Key Account Manager in Warsaw to lead strategic customer relationships and drive sustainable sales growth. You will act as a trusted partner to key retail customers, shape commercial strategies, and execute plans that create value for Opella and its partners.

The role blends strategic leadership, omnichannel growth, and cross-functional collaboration across sales, marketing, and eCommerce.

Qualifications

• Experience in Key Account Management or similar customer-facing roles.
• Background in FMCG/Consumer Healthcare/OTC or related consumer-focused industry.
• Experience managing complex retail customers with growth.
• Knowledge of eCommerce and omnichannel business models.
• Strong commercial and financial acumen, including experience with business planning, profitability, and P&L management.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Fluent in Polish and English.
• Degree in Business, Economics, Marketing, Finance, or related discipline.

Responsibilities

• Develop and execute customer business plans that deliver sales, market share, and profitability objectives.
• Build strong long-term partnerships with key customers through effective relationship management and Joint Business Planning.
• Lead negotiations and commercial discussions to maximise growth opportunities and customer value.
• Collaborate with Marketing, Trade Marketing, and eCommerce teams to develop compelling customer propositions and omnichannel initiatives.
• Analyse market, category, consumer, and customer performance data to identify opportunities and drive commercial recommendations.
• Support product launches, promotional activities, and in-store execution to enhance brand visibility and performance.
• Contribute to strategic projects focused on growth, innovation, and commercial excellence.

Skills

Key Account Management

Sales

Business Development

eCommerce

Omnichannel

Negotiation

Financial Acumen

P&L Management

Relationship Management

Stakeholder Management

Polish (Fluent)

English (Fluent)

Education

Degree in Business, Economics, Marketing, Finance, or related discipline

Job description

Opella is seeking a seasoned Key Account Manager in Warsaw to lead strategic customer relationships and drive sustainable sales growth. You will act as a trusted partner to key retail customers, shape commercial strategies, and execute plans that create value for Opella and its partners.

The role blends strategic leadership, omnichannel growth, and cross-functional collaboration across sales, marketing, and eCommerce.