Strategic Customer Success Manager — Growth & Adoption

Okta Inc.; Warszawa; On-site; PLN 236,000 - 355,000; Full time

Benefits offered by this job

Supporting Your Well-Being

Driving Social Impact

Developing Talent and Fostering Conn +

Job summary

Okta Inc. is seeking a Customer Success Manager to handle a portfolio of smaller ARR customers with programmatic delivery of business results.

You will reduce churn, drive rapid adoption, and identify growth opportunities by guiding customers through the Okta platform and best practices. The role emphasizes data-driven risk management, proactive engagement, and a customer-centric mindset.

Excellent communication and cross-functional collaboration are essential in a fast-paced environment.

Qualifications

• 5+ years in a professional role with a Bachelor’s degree (or 3+ with a Master’s) is typical.
• Experience in customer success management, driving adoption of a technical platform.
• Customer-centric and proactive team player attitude.
• Passion for Okta and Customer Success with objective-driven mindset.
• Ability to use consulting-style questions to engage and discover information.
• Ability to operate in a fast-paced environment with multiple customers and projects.
• Growth mindset and alignment with Okta core values.

Responsibilities

• Use data-driven processes to mitigate customer risk and address adoption questions.
• Demonstrate mastery of core Okta products to drive measurable business results.
• Plan and execute programmatic engagement strategies across your portfolio.
• Drive high satisfaction and retention by achieving measurable business outcomes and expanding opportunities.

Skills

Customer success management

Data-driven decision making

Cross-functional collaboration

Account management

Problem solving

Education

Bachelor’s degree

Tools

Okta Identity Platform

Job description

Okta Inc. is seeking a Customer Success Manager to handle a portfolio of smaller ARR customers with programmatic delivery of business results.

You will reduce churn, drive rapid adoption, and identify growth opportunities by guiding customers through the Okta platform and best practices. The role emphasizes data-driven risk management, proactive engagement, and a customer-centric mindset.

Excellent communication and cross-functional collaboration are essential in a fast-paced environment.