AI-First CSM — Remote, Growth & Impact

Tidio LLC; Polska; Hybrid; PLN 113.000 - 152.000; Vollzeit

Benefits dieser Stelle

Remote work

26 days off

Private medical care

Mental well-being program

Courses & conferences

Work tools provided

Sport & wellness

Social events

English language classes

Zusammenfassung

Tidio LLC is seeking an AI-first Customer Success Manager to join our international team. You will own a large book of European B2B customers, drive adoption of AI-native products, and grow ARR through renewals and expansions.

You’ll lead QBRs with executives, manage SLA-bound Slack communications, report weekly health metrics, and partner with Product to feed back insights. English at C1 and hands-on CS platform experience are required.

Qualifikationen

• 2+ years as a CSM in B2B SaaS.
• Commercial mindset with measurable impact on retention or expansion.
• Active use of AI agents in workflows.
• Willingness to own the product and troubleshoot.
• Strong English at C1; Ukrainian/others a plus.
• Experience running QBRs with VP-level stakeholders.

Aufgaben

• Drive growth through AI-native products.
• Own ~80 European accounts end-to-end.
• Be accountable for Net Dollar Retention.
• Lead QBRs and executive reviews with decision-makers.
• Own Slack channels and respond within SLA.
• Identify expansion opportunities and close upsells.
• Report weekly on health, risks, actions.
• Provide product/process feedback to leadership.
• Support outbound campaigns and enablement content.

Kenntnisse

CSM experience in B2B SaaS

English proficiency (C1)

AI-first mindset

CS platform experience (Totango Gainsi

QBRs & Exec conversations

Ownership & accountability

Tools

Totango

Gainsight

ChurnZero

Jobbeschreibung

Tidio LLC is seeking an AI-first Customer Success Manager to join our international team. You will own a large book of European B2B customers, drive adoption of AI-native products, and grow ARR through renewals and expansions.

You’ll lead QBRs with executives, manage SLA-bound Slack communications, report weekly health metrics, and partner with Product to feed back insights. English at C1 and hands-on CS platform experience are required.