Application Support Engineer (Supporting US and Asia-Pacific Markets)

Solid Company; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Solid Company in Wrocław is seeking a technically minded support engineer to assist clients across US and APAC markets. You will start by supporting US business hours and closely coordinate with the US team to learn the systems and processes.

As you become proficient, you will join a rotation covering US and APAC hours. Shifts include afternoon/evening and night rotation; this is a full-time role with a hybrid office setup after onboarding.

Qualifications

• Experience in Technical Support, Application Support or a similar technical role.
• Solid experience with MS Windows environments.
• Experience with scripting languages.
• Practical SQL experience or willingness to develop it.
• Fluent English and confidence communicating directly with international clients.
• Enjoyment of troubleshooting and finding root causes.
• Analytical, detail-oriented and self-motivated approach.

Responsibilities

• Provide technical support across US and APAC time zones.
• Collaborate with US-based team to learn systems during onboarding.
• Handle rotation shifts including US and Asia-Pacific hours.
• Troubleshoot and resolve issues with root-cause analysis.

Skills

Tech Support

Windows environments

Scripting languages

SQL

English communication

Problem solving

Analytical mindset

Education

Bachelor's degree in a technical or analytical field

Tools

MS Windows

Job description

You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.

Working hours- supporting US and Asia-Pacific markets

This role is designed around supporting clients in different global markets.

During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.

Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second/ US shift: 16:00-00:30 - supporting US business hours
• Third/ AP shift: 00:00-08:30 - supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.

These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours.

There is a short overlap between the shifts to allow the team to hand over ongoing issues and important information.

Please note: the shift schedule and rotation model are currently planned and may be adjusted before final implementation.

Kogo poszukujemy?

What are we looking for?

You don't have to tick every box- what matters most is your technical mindset, curiosity and willingness to solve problems.

• Experience in Technical Support, Application Support or a similar technical role
• Solid experience with MS Windows environments
• Experience with scripting languages
• Practical SQL experience or willingness to develop it
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach

Nice to have:

• Linux experience
• SQL experience
• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Bachelor's degree in a technical or analytical field

What do we offer?

• Direct B2B contract with a US-based company
• Competitive base compensation
• Additional shift premiums
• Transportation support for evening/night shifts
• Hybrid work model after the onboarding and training period- typically 6-12 months
• Comfortable office close to Wrocław city centre
• 20 paid vacation days per year
• 25 paid vacation days from the sixth year of cooperation
• Up to 10 paid sick days per year
• Opportunity to travel to USA for training
• Company events and team-building activities