Application Support Engineer (Supporting US and Asia-Pacific Markets)

HeadHR; Wrocław; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

HeadHR is seeking a skilled Technical Support Specialist to assist clients across US and Asia-Pacific time zones. You will diagnose issues, communicate directly with international clients and support trading technology platforms.

During onboarding you’ll learn processes and systems, then join a rotating shift covering US and AP hours. Fluency in English and strong problem solving are essential in a fast-paced fintech environment.

Qualifications

• Experience in Technical Support, Application Support or a similar technical role.
• Solid experience with MS Windows environments.
• Experience with scripting languages.
• Practical SQL experience or willingness to develop it.
• Fluent English and confidence communicating directly with international clients.
• Enjoyment of troubleshooting and finding root causes.
• Analytical, detail-oriented and self-motivated approach.
• Ability to work independently and manage several tasks in a dynamic environment.
• Comfort working afternoon/evening and night shifts.
• Interest in technology and curiosity about financial technology and electronic trading.

Responsibilities

• technical troubleshooting
• direct client communication
• application support
• client onboarding
• project coordination
• production issue investigation
• process and efficiency improvements

Skills

Technical Support

Windows

Scripting

SQL

English

Problem solving

Independent work

Time management

Education

Bachelor's degree in a technical field

Job description

You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.

This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment.

Working hours- supporting US and Asia-Pacific markets

This role is designed around supporting clients in different global markets.

During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.

Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second/ US shift: 16:00-00:30 -supporting US business hours
• Third/ AP shift: 00:00-08:30 - supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.

Your responsibilities will combine:

• technical troubleshooting
• direct client communication
• application support
• client onboarding
• project coordination
• production issue investigation
• process and efficiency improvements

Kogo poszukujemy?

What are we looking for?

You don't have to tick every box- what matters most is your technical mindset, curiosity and willingness to solve problems.

• Experience in Technical Support, Application Support or a similar technical role
• Solid experience with MS Windows environments
• Experience with scripting languages
• Practical SQL experience or willingness to develop it
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach
• Ability to work independently and manage several tasks in a dynamic environment
• Comfort working afternoon/evening and night shifts
• Interest in technology and curiosity about financial technology and electronic trading

Nice to have:

• Linux experience
• SQL experience
• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Bachelor's degree in a technical or analytical field