Technical Support Engineer (M/K) - praca zdalna

ZdalnaPraca; Gdynia; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Polish Employment Contract

100% Remote Work

Competitive Salary

Company-Provided Equipment

International Work Environment

Professional Development

Career Growth Opportunities

Job summary

ZdalnaPraca is seeking a Senior Technical Support Engineer for a 100% remote role in Poland. The role focuses on hands-on technical incident investigation, complex troubleshooting, and improving document processing workflows within the data extraction environment powered by ChronoScan.

You will act as the escalation point, use SQL for data investigations, and work with cross-functional teams to enhance system stability and automation. Fluent English is required.

Qualifications

• Strong practical SQL skills for complex queries and data issues.
• Fluent English written and spoken for clear technical communication.
• Experience with troubleshooting, data extraction workflows, and root-cause analysis.

Responsibilities

• Act as the primary escalation point for complex technical issues and incidents, owning from investigation to resolution.
• Use SQL to investigate data issues and support troubleshooting across applications and databases.
• Maintain and enhance VBScript and automation scripts to support reliable workflows.
• Use HubSpot Service Desk to manage escalations, workflows, tickets, and reporting.
• Investigate and reproduce software issues, identify root causes and potential resolutions or workarounds.
• Collaborate with Operations, Product, Development and customer-facing teams to improve stability and processes.
• Identify opportunities to automate and simplify technical and operational workflows.

Skills

SQL

Fluent English

Tools

VBScript

HubSpot Service Desk

Job description

Dla naszego klienta Irlandzkiej firmy technologicznej poszukujemy osoby na stanowisko Technical Support Engineer ( praca w całości zdalna) w języku angielskim.

We are looking for an experienced and highly analytical Senior Technical Support Engineer to act as the technical escalation point for complex issues across our application support and data extraction services.

This is a hands-on technical role focused on investigating and resolving complex incidents, troubleshooting application and data issues, improving document processing workflows, and identifying the root causes of recurring problems. You will work closely with Operations, Development, Product, and other teams to ensure issues are resolved effectively while continuously improving the stability and efficiency of our services.

A key part of the role is developing deep expertise in the systems that support our operations. ChronoScan is a core platform within our data extraction environment, and you will be expected to become an advanced user capable of troubleshooting, configuring, and improving complex document processing and data capture workflows

Key Responsibilities

• Act as the primary escalation point for complex technical issues, high-priority incidents, and operational or workflow blockers, taking ownership through investigation to resolution.

• Use SQL to investigate data issues, validate records, identify discrepancies, and support troubleshooting across applications and databases.

• Maintain, troubleshoot, and enhance existing VBScript and automation scripts, supporting reliable and efficient operational workflows.

• Use HubSpot Service Desk effectively to manage escalations, workflows, ticketing processes, documentation, and operational reporting.

• Independently investigate and reproduce software issues, bugs, and edge cases, working methodically to identify root causes and potential resolutions or workarounds.

• Collaborate with Operations, Product, Development, and other relevant teams to resolve technical issues and improve application stability and operational processes.

• Identify opportunities to improve, simplify, and automate existing technical and operational workflows.

Key Requirements & Qualifications

• Technical Proficiencies:

  • SQL: Strong practical SQL skills, with the ability to build and analyse complex queries, investigate data issues, validate records, and support database-level troubleshooting.

• Soft Skills & Communication:

  • Fluent English, both written and spoken, with the ability to communicate technical information clearly to technical and non-technical stakeholders.

  • Strong customer service mindset, with a focus on quality, clarity, responsiveness, and effective issue resolution.

  • Excellent attention to detail and a high level of ownership and accountability.

  • Able to work independently while collaborating effectively across Operations, Product, Development, and customer-facing teams.

  • Willingness to share knowledge, mentor colleagues, and contribute to continuously improving the technical capability and operational maturity of the wider team.

We offer:

• Polish Employment Contract – A stable employment contract under Polish labour law, including all applicable employee benefits.

• 100% Remote Work – Enjoy the flexibility of working entirely remotely.

• Competitive Salary – An attractive remuneration package reflecting your skills and experience.

• Company-Provided Equipment – All necessary computer equipment and tools to perform your duties effectively.

• International Work Environment – The opportunity to collaborate with professionals from different countries and cultures.

• Professional Development – Opportunities to gain new competencies, expand your knowledge, and develop valuable professional skills.

• Career Growth Opportunities – Clear opportunities for career progression and promotion to other positions within the company.